Broken rentals are one of my pet peeves. I haven't received any broken rentals from GreenCine. I attribute the fact to GreenCine's padded envelopes. I was disappointed when GreenCine did away with them. The only problem I've had with GreenCine so far is missing rentals although I know it's only a matter of time before a broken GreenCine DVD arrives in the mail.
I've received 53 broken rentals
(32 Netflix, 21 Blockbuster Online). You can't imagine how aggravating and frustrating my experience has been. I've just learned to accept it: It's part of the online rental experience. In 2006, Netflix claimed one of their rentals is used 20 some times before it "cracks, gets lost or stolen." It seems I was always Netflix's 20th customer.