Netflix Movie Fans

Anyone else having this netflix streaming video problem?

I recently renewed my netflix account to use the video on demand feature. What I have been experiencing however is watching movies on line the stop playing followed by a message telling me my internet connection has slowed or stopped and netflix is compensating for the problem. I have been on the phone with netflix tech support only to be told they are aware there is a problem and their engineering department in California is looking into it. The problem is some people like myself who have high speed dsl (avg 1.5 mbs) find out their download speed from netflix is about 60% slower for some reason. Using the shift button and right clicking on the video that's playing I am able to view a status screen which shows me the movie is downloading at about 300kbs? I have watched streaming movies on my computer before from plenty of different sites without any interuptions so what is going on here at netflix?

Tags: Browse Instant, Instant Watching, streaming

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What I do is now, is allow the whole film to be downloaded first. I move the slider to the end of what has already downloaded, which tells it to download the next amount, and so on and so forth, till the whole title is downloaded. After that, the viewing is much better then when it is streaming in real time.
First keep moving the slider from left to right and let it completely download. Then move the slider back to the beginning. See if that works.

As to streaming, it is a good question, for me too, it slows down a lot.
Doesn't reload when I'm doing it. You need to move the slider just a little bit before the end of the current amount downloaded and keep doing that. Wait till it downloads completely before dragging the slider to the beginning.
I do nnot see how this is possible because you only get 10 minutes of video at a time and it is not accumulative so I have no idea how you are getting the full movie using this method. No matter how you go about it once the slider is moved back to the beginning the most you will retain is the first 10 minutes worth. This was not only confirmed by netflix tech support but also read my last post -the status box will show this to be the case also - I am not doubting your word here I just have no Idea how you could be accomplishing this with the way netflix has the system set up
What happens is as the movie is loading the bar darkens to a small area past the slider after a very long wait, then I move the slider to just before the end of that area and after another long wait the bar will again darken to a small area past the slider. This process will repeat - however if I move the slider back towards the beginning at any point during this process the darkened area to the right of the slider will disappear I then get a message stating please wait while the video loads - then sometimes instantly or sometimes after a long wait a small area to the right of the slider will darken and I can start the movie. This coincides with 2 things
1 - the 10 minutes of video only at a time system netflix tech support said they are using to prevent people from copying the movie
2 - the total amount of video loaded displayed in the status window never exceeds 10 minutes of video kilo byte total (which right now I forget what that amount is)

This is what I would like to ask of you.While you are accumulating the movie
could you hold your shift key down and right click on the video portion of your screen? Could you then open the status box ? See where it shows "stream pos =" could you tell me if the time posistion displayed there increases at a consistent rate and about how long it takes for the minutes posistion to change? Can you also tell me what your Mbps value is just to the left of stream pos?

Once you have accumulatied the entire movie (the slider is all the way to the right and the movie is paused) Could you tell me what kb value you have listed next to DL stats: ? If you have the entire movie loaded this value should equal the total kb value of the movie file which I believe should be in the gigabyte range somewhere.
Could you tell me what happens to the values you have in the status box once you start to move your slider to the left from the max right posistion?

Thank You - this will give me something to compare my stats to
Well I guess I must have been asking too much from ColdOne

- I would like to thank everyone who has tried to help me out here. I thought about it and realized I left out some usernames on my last posting where I thanked only a couple of people . That includes wowwee and coldone - who were trying to tell me how to download the movie before I watched it to avoid the interruptions - thank you - spindaddydad. - I know all you were trying to do was to tell me how to keep from getting e-mails from here everytime someone posted - thank you - 2Mcabre and Lou - thanks for your input as well

Its really good to see so many people trying to help those of us with problems here - I wish the world worked as well as it does here
Your stats definately confirm what you were telling me.

It looks like from the duration info it took you almost 18 minutes to load the entire movie - does that seem about right?

Also looking at the values you have listed for player under the "status window" heading what I am seeing is your slider was at the 12 minute 59 seconds into the movie posistion and the total length of the movie was 29 minutes 16 seconds - does that also seem right to you?

Were you able to notice while the movie was loading if the value for stream posistion continually increased or did it stop and start frequently? This is where I am having my problem. The streaming is irratic - starts and stops often sometimes with very long delays between stopping and starting again

I am able to achieve the same speed of 1.26Mbps if I am trying to view very late at night or early morning.

Also I downloaded a program called Ashampoo internet accellerator which allows you to manually tweak some of your network interface settings:
MTU
RWIN
TTL
I have no idea what each one of those actually does and I am too lazy to look into what they stand for - all I know is changing the values associated with each one does effect my download time. I am sure UncleBob would know what they are

I find I get the best results when
MTU = 44
RWIN = 8192
TTL = 32

I was actually able to watch the movie "Westworld" last night/early morning uninterrupted so maybe the temporary fix for my problem is to view at those hours

I really appreciate your help and I don't mean to be a pain by asking additional questions
I can see how finding new replies here does get confusing by the way it is set up. I didn't see the "reply to this" option under your last posting so I am replying here
The fact that you mentioned the stream pos was always steadily advancing confirms I have a problem because as I said before mine was constantly starting and stopping during the download
Thank you again for all your help
I looked into the problem during the early morning hours (around 2:00AM) to see if maybe I had better results during lower usage times. What I found out is a couple of things are taking place.

First I called up a movie and when it was ready to start I paused the playback. I then held the shift key down and right clicked on the video portion of the screen. This allowed me to call up a status box.

What is actually taking place is not a speed problem afterall it is a streaming problem. My download speed at this time of day tripled. I was downloading at about 1mbs however the info being downloaded would start and stop often during the download. Sometimes it would start to download fine other times it would stop and take up to 1 minute before it would start again. (note: I would still be way under the 10 minutes worth of video max at a time that the system is set up for) I also noticed by moving the slider what would happen is the info being streamed would only be loaded for 10 minutes worth of video from the posistion of the slider. In other words the way the system is set up is it only feeds you 10 minutes at a time from the position of your slider so moving the slider a little at a time does not end up causing you to have the entire movie loaded when you are done which is why if you try this method and go to start the movie once you think you have the entire movie loaded all you will end up with is the first ten minutes of the movie preloaded. Tech support stated that the system is set up this way to prevent copying the movie.

As far as ATT routers being the problem I am going to have to disagree with that. Prior to using netflix movies on demand I was watching streaming video from many different sites. The only time I experienced a problem was when the source of the streaming video was overseas the download time was slow. This is when I would use the method of moving the slider until the entire movie was loaded before I would sit down to watch the movie.

So even though during peak usage times my download speed drops the real problem is the info being streamed does not maintain a consistent rate of feed. Way to many stops and delays during the feed.

At this point I would have to say netflix has 2 issues. Their server is being bogged down during peak usage time and they also seem to have a communication interface problem. I sure hope someone is working on these problems. Especially the communication interface since it is the more important of the 2. I would really like to be able to use this service the way it was intended to work
My net-addicted girlfriend browses while I am watching (on a 2nd monitor) and I only rarely see a re-buffer (usually when she loads a script-heavy page).

If I were experiencing such problems I would use a "trace route" command to see what issues exist netween my machine and the streaming source (use net stat to get the IP), then take it up with my net provider.

If Netflix works for me but not for you, then it's not likely to be Netflix's issue.
I left this out of my earlier posting but I have been informed by netflix tech support within the last 6 weeks calls for this type of problem are averaging 33% of their total. Prior to 6 weeks ago this type of problem call averaged about 5%. This leads me to believe there is some type of common variable that is not inherent to everyones computer which has surfaced recently. The tech I spoke with about this problem ran a pathping command from my computer to the netflix server and here are the results from that

1 192.168.1.254
2 adsl-99-145-71-254.dsl.chcgil.sbcglobal.net [99.145.71.254]
3 dist2-vlan62.chcgil.sbcglobal.net [99.164.169.129]
4 bb2-g7-0.chcgil.ameritech.net [151.164.242.210]
5 151.164.95.164
6 as22822-llnw.eqchil.sbcglobal.net [151.164.250.170]
7 netflix.tge6-2.fr3.ord.llnw.net [208.111.156.82]
8 * * *

1 0ms 0/ 10 = 0% 0/ 10 = 0% 192.168.1.254
0/ 10 = 0% |
2 45ms 0/ 10 = 0% 0/ 10 = 0% adsl-99-145-71-254.dsl.chcgil.sbcg
lobal.net [99.145.71.254]
0/ 10 = 0% |
3 --- 10/ 10 =100% 10/ 10 =100% dist2-vlan62.chcgil.sbcglobal.net
[99.164.169.129]
0/ 10 = 0% |
4 --- 10/ 10 =100% 10/ 10 =100% bb2-g7-0.chcgil.ameritech.net [151
.164.242.210]
0/ 10 = 0% |
5 --- 10/ 10 =100% 10/ 10 =100% 151.164.95.164
0/ 10 = 0% |
6 51ms 0/ 10 = 0% 0/ 10 = 0% as22822-llnw.eqchil.sbcglobal.net
[151.164.250.170]
0/ 10 = 0% |
7 51ms 0/ 10 = 0% 0/ 10 = 0% netflix.tge6-2.fr3.ord.llnw.net [2
08.111.156.82]

Trace complete.

The tech tried to explain that he thought the problem was being caused by the packet loss on some of the ATT routers and recommended I call ATT about this.

I called ATT and it was pointed out to me that packet loss found using pathping is common and that would not be the cause of my problem. To confirm this I used the pathping command for joox.net
Here are the results of pathping to joox.net where I was viewing movies prior to netflix without experiencing any problems

Tracing route to joox.net [195.67.207.37]
over a maximum of 30 hops:
1 192.168.1.254
2 adsl-99-145-71-254.dsl.chcgil.sbcglobal.net [99.145.71.254]
3 99.164.168.2
4 bb2-g3-0.chcgil.ameritech.net [151.164.190.122]
5 bb2-p2-2.ksc2mo.sbcglobal.net [151.164.189.82]
6 chi-bb1-geth6-3-4-0.telia.net [213.248.84.9]
7 nyk-bb1-pos0-3-0.telia.net [213.248.80.154]
8 kbn-bb1-link.telia.net [80.91.254.88]
9 kbn-b1-link.telia.net [80.91.254.29]
10 m-b-peer1-pos9-0.se.telia.net [213.248.101.150]
11 ld-h-c5-link.se.telia.net [81.228.75.96]
12 * ld-h-c5-link.se.telia.net [81.228.75.86]
13 * * *
Computing statistics for 30 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

1 0ms 0/ 10 = 0% 0/ 10 = 0% 192.168.1.254
0/ 10 = 0% |
2 46ms 0/ 10 = 0% 0/ 10 = 0% adsl-99-145-71-254.dsl.chcgil.sbcg
lobal.net [99.145.71.254]
0/ 10 = 0% |
3 --- 10/ 10 =100% 10/ 10 =100% 99.164.168.2
0/ 10 = 0% |
4 --- 10/ 10 =100% 10/ 10 =100% bb2-g3-0.chcgil.ameritech.net [151
.164.190.122]
0/ 10 = 0% |
5 --- 10/ 10 =100% 10/ 10 =100% bb2-p2-2.ksc2mo.sbcglobal.net [151
.164.189.82]
0/ 10 = 0% |
6 51ms 0/ 10 = 0% 0/ 10 = 0% chi-bb1-geth6-3-4-0.telia.net [213
.248.84.9]
0/ 10 = 0% |
7 71ms 0/ 10 = 0% 0/ 10 = 0% nyk-bb1-pos0-3-0.telia.net [213.24
8.80.154]
0/ 10 = 0% |
8 149ms 0/ 10 = 0% 0/ 10 = 0% kbn-bb1-link.telia.net [80.91.254.
88]
0/ 10 = 0% |
9 157ms 0/ 10 = 0% 0/ 10 = 0% kbn-b1-link.telia.net [80.91.254.2
9]
0/ 10 = 0% |
10 155ms 0/ 10 = 0% 0/ 10 = 0% m-b-peer1-pos9-0.se.telia.net [213
.248.101.150]
10/ 10 =100% |
11 --- 10/ 10 =100% 0/ 10 = 0% ld-h-c5-link.se.telia.net [81.228.
75.96]
0/ 10 = 0% |
12 --- 10/ 10 =100% 0/ 10 = 0% ld-h-c5-link.se.telia.net [81.228.
75.86]

Trace complete.

As you can see I experience packet loss connecting to joox.net also yet I do not encounter any video streaming problems from joox.net

I also did a pathping for youtube - another site I have no problems watching streaming videos from


Tracing route to youtube.com [208.65.153.253]
over a maximum of 30 hops:
1 192.168.1.254
2 adsl-99-145-71-254.dsl.chcgil.sbcglobal.net [99.145.71.254]
3 dist2-vlan62.chcgil.sbcglobal.net [99.164.169.129]
4 bb2-g7-0.chcgil.ameritech.net [151.164.242.210]
5 151.164.95.164
6 te7-2.ccr02.ord03.atlas.cogentco.com [154.54.11.237]
7 youtube.demarc.cogentco.com [38.112.0.102]
8 * * *
Computing statistics for 17 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
1 0ms 0/ 10 = 0% 0/ 10 = 0% 192.168.1.254
0/ 10 = 0% |
2 46ms 0/ 10 = 0% 0/ 10 = 0% adsl-99-145-71-254.dsl.chcgil.sbcg
lobal.net [99.145.71.254]
0/ 10 = 0% |
3 --- 10/ 10 =100% 10/ 10 =100% dist2-vlan62.chcgil.sbcglobal.net
[99.164.169.129]
0/ 10 = 0% |
4 --- 10/ 10 =100% 10/ 10 =100% bb2-g7-0.chcgil.ameritech.net [151
.164.242.210]
0/ 10 = 0% |
5 --- 10/ 10 =100% 10/ 10 =100% 151.164.95.164
0/ 10 = 0% |
6 46ms 0/ 10 = 0% 0/ 10 = 0% te7-2.ccr02.ord03.atlas.cogentco.c
om [154.54.11.237]
0/ 10 = 0% |
7 54ms 0/ 10 = 0% 0/ 10 = 0% youtube.demarc.cogentco.com [38.11
2.0.102]

Trace complete.

Again you can see packet loss is experienced here also
I don't believe at this point that the packet loss I am seeing using pathping is uncommon and I do not believe this is the source of my problem either since I see packet loss with netflix, joox, and youtube yet I only have video streaming problems with netflix and not the other 2

I am also not saying everyone should be experiencing this problem because it is obvious not everyone is but the fact that their call volume for this type of problem is currently roughly at 33% of their total is telling me that this problem is not inherent to my system alone
Packet loss is common, and web applications generally recover seamlessly from packet loss by immediately resending packets.

Video streaming that is protected by DRM encounters a special issue, due to the need for licensing authentication, that may not affect steraming by joox or youtube. I don't know enough about the specific mechanics of DRM to state anything definitively, but my own observations of how streaming apps work suggest this to be so.

ISPs don't generally guarantee a particular quality of service, nor do they offer their service as suitable for specific applications. When I did tech support with AT&T Internet, I frequently had to break this news to online daytraders who claimed they were dependent on their $12 monthly dialup accounts to trade (they said) thousands in equity value each day.

There probably are ways in which Netflix's service could be improved to deal better with packet loss; I suspect (and hope) that Silverlight will offer a more robust solution. But I suspect both the Netflix and the ISP techs are telling you the truth, however contradictory it may seem

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