Netflix Movie Fans

Sorry for the ultimate silly question but how can I send an email to Netflix.com to tell them .... whatever I need to tell them. It appears the only way to contact them is through the phone or instant answers. My question is for the folks who run the website and if they received the question directly through email and could respond the same (email) or by phone if they wish my problem would quickly be solved, or not. Thanks.

Views: 483

Replies are closed for this discussion.

Replies to This Discussion

You don't, you can call but you can't email. Silly I know but Netflix hates typing I guess.
Thank you for your reply. I am sorry that I haven't been able to respond sooner.
This question is posted all the time here. First, have you noticed how poorly e-mail customer service works with all the other companies who do it? That has to be one of the reasons Netflix has decided against it. Call them. I promise it'll be quick and pleasant.
Thank you for your reply.
Calling Netflix customer service 24/7 and getting a smart rep 99% of the time is better than email.

* Emailing customer service on most web sites is a complete waste of time.
* First you get back a confirmation email, acknowledging your inquiry.
* Then you get a boilerplate one answer fits all answer.
* Then you get a "checklist" answer where someone checks off boxes at random to create a custom useless answer.
* Then you write back
* Rinse and repeat...endlessly

Having said that, you can SORT OF send email to Netflix.
* Call and explain your problem
* You will get an email asking if you are satisfied with the phone call
* If you TRULY are not satisfied, click NO
* Now you get a form where you can type in your detailed issue.

But this has only happened rarely to me.
In fact, if after the call I start to feel dissatisfied with the answer, I just call back a few hours later.

RSS

Badge

Loading…

Latest Activity

Netflowers replied to spiderpig's discussion 'Pics or GTFO V4.0'
" "
21 hours ago
Nerves replied to The Professor's discussion 'What did you watch today? v 35.0'
"The Adventures of Huckleberry Finn (1960)One of the last films directed by Michael Curtiz (who started directing in 1912 and whose credits include 'Casablanca') is a rather kiddified version of Mark Twain's novel. The…"
22 hours ago
Nerves replied to The Professor's discussion 'What did you watch today? v 35.0'
"Alina (1950)Gina Lollobrigida stars as a simple mountain woman who stands in for her ailing husband in a smuggling racket along the border of Italy and France. So-so film is made even worse by the English dubbing. Can't really recommend it…"
yesterday
Netflowers replied to spiderpig's discussion 'Pics or GTFO V4.0'
yesterday
Netflowers replied to spiderpig's discussion 'Pics or GTFO V4.0'
" "
yesterday
Nerves replied to The Professor's discussion 'What did you watch today? v 35.0'
"Girl in the News (1940)British crime thriller/courtroom drama by the director of 'The Third Man'. Margaret Lockwood plays a nurse who is suspected of foul play when her invalid employer overdoses on sleeping pills. Though she is…"
yesterday
Nerves replied to spiderpig's discussion 'Pics or GTFO V4.0'
""Nothin' else was built the same,Nothin' in the worldAs the soft and wavy frameLike the silhouette of a dame!""
Thursday
Netflowers replied to spiderpig's discussion 'Pics or GTFO V4.0'
Wednesday
Netflowers replied to spiderpig's discussion 'Pics or GTFO V4.0'
Wednesday
Netflowers replied to spiderpig's discussion 'Pics or GTFO V4.0'
Wednesday
Netflowers replied to spiderpig's discussion 'Pics or GTFO V4.0'
Wednesday
Netflowers replied to spiderpig's discussion 'Pics or GTFO V4.0'
" "
Wednesday

© 2014   Created by eviltimes.   Powered by

Badges  |  Report an Issue  |  Terms of Service