Earnings Announcement: Netflix Incompetence Continues

Once again Netflix pays the price for continuing to ignore their customers' needs. When will they ever learn from these mistakes? Such as:

- Not prominently displaying new releases.
- Not packaging their discs more sturdily.
- Not buying enough copies of new titles so that members don't have to wait for them.
- Not giving every customer the same priority for hot titles.
- Not having every title available for streaming.
- Not offering support via email.
- Charging extra for blu-ray discs while not delivering them faster than DVDs.

Here's the transcript: Netflix Q3 2009 Earnings

It's clear these guys have no idea what they're doing and need as many helpful suggestions from this forum as possible.

Tags: earnings

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Permalink Reply by Spindaddydad on October 23, 2009 at 12:31pm: The thing that made my pants go crazy from that call is this: Netflix will add a new "consumer electronics device" in Q4 and they've increased projections because of the device.

PS3? If so, I can move one of my Roku's to another part of the house.; ▶ Reply to This

Permalink Reply by ColdOne on October 23, 2009 at 4:31pm: I don't think they're talking about PS3. Something would have to be done about their exclusive license with Microsoft for gaming platforms.

Personally, I'd rather not have it be the PS3 anyway - I don't need a third device in my media room for playing Netflix. I hope it's some sort of WiFi enabled portable device like the iPhone or Archos. Perhaps even the PSP or PSP Go, but those might also violate the Microsoft contract. I'd think only the PSP or some brand of mobile phone would be big enough to be worth mentioning in the call.; ▶ Reply to This

Permalink Reply by Lester on October 23, 2009 at 4:50pm: From the transcript:

In Q3, we grew our subscriber base 28% over the prior year, due to our compelling consumer proposition of unlimited streaming and unlimited DVD rentals for $9 a month. In Q3, we generated record revenue of $423 million, up 24% from a year ago. Operating income was $49.3 million, up 45% from a year ago. Net income was $30.1 million, up 48% year-over-year, and EPS was $0.52, up 58% year-over-year.

I get your post. It's funny that I know that I realize you are mocking critical posters when NF had a successful quarter.; ▶ Reply to This

Permalink Reply by ColdOne on October 23, 2009 at 5:21pm: With all that profit how come they don't lower prices or buy more discs? Greedy basterds. Why, I bet their CEO even asked for a tax break because of the weak economy.; ▶ Reply to This

Permalink Reply by Lester on October 23, 2009 at 5:40pm: LOL. Yeah, it's those fucking corporations who steal from us and run the whole world!!!!!!!!!!!; ▶ Reply to This

Permalink Reply by Lester on October 23, 2009 at 6:44pm: Yeah, NF does suck.; ▶ Reply to This

Permalink Reply by ColdOne on October 23, 2009 at 7:07pm: That's the spirit!; ▶ Reply to This

Permalink Reply by david m thomsen on November 10, 2009 at 2:06pm: just want to let u know how disappointed my family is with netflix. we have been members since 2005. and your company is discriminating against disabled people. people who only get paid 1x monthly. for some reason your billing department can not get this figured out, that we need our payment taken out on the 3rd of each month. thanks to your ignorance my husband will not be able to purchase all of his medications this month(and this has happened before!) We have called at least 6x over the past years to get this situation under control. because of your sick billing department you are discrimainating against people who are not able to go to the movies, and now they are not able to watch movies at home either. It is a real shame in this day and age that yu are unable to make a commitment to take out our payment on the same day of the month, every month. customer service would not work with us at all and i am reporting you to the better business bureau and the national association for the mentally ill. I will also be reporting to my local newspapers and the national facebook, etc, internet groups that you are a disgrace and will not work with the mentally challenged.; ▶ Reply to This

Permalink Reply by Spindaddydad on November 10, 2009 at 2:13pm: This can't be for real... Can it?; ▶ Reply to This

Permalink Reply by thatboy on November 10, 2009 at 2:22pm: This website is NOT in any way affiliated with Netflix. We're just a collection of movie fans, most of whom are Netflix members. There's nothing we can really do to help you.

That said, I believe the date you join Netflix is your billing date, so maybe if you quit and rejoined on the date you would like to be billed, that would solve your problem. However, if the 3rd should happen to fall on a non-business day or holiday, it will usually be billed on the next business day closest to that date. That's standard business practice.

Also, despite our not being NF, we work with the mentally challenged here all the time.; ▶ Reply to This

Permalink Reply by spiderpig on November 10, 2009 at 2:27pm: i am reporting you to the better business bureau

Why me? What did I do?; ▶ Reply to This