Just contacted Netflix with streaming issues. (stops, starts, stops, starts)
OK.....here is how it went
Netflix: Unplug your Apple Box for 20 seconds
Me: Did that already
Netflix: Unplug your router for 20 seconds
Me: Did that already
Netflix: Contact your Internet Provider
Me: Did that already.....they rewired box outside ( no problems there )
Me: We have problems with certain TV programs/seasons/episodes
Netflix: I will report that you are having issues, we will have it fixed ASAP,
thank you and hold on to answer one quality question.
Me: Waiting, still waiting, and still waiting.....hung up phone
In the mean time my Internet Service Provider: As people do more with their broadband connections — streaming movies, downloading music, moving files to and from the cloud — it might seem natural for Internet service providers to impose data caps on users to manage their networks and deal with congestion.
In May, AT&T introduced a limit of 150 gigabytes a month for DSL customers and 250 gigabytes for those on the extra-fast U-verse network it deployed in several cities. It will charge an extra $10 for every 50 gigabytes beyond the cap.
I am on the 150 gigabytes plan, fast DSL. Now I'm being charged $10.00 for every 50 Gigs over. So far my bill has increased $20.00 per month (due to Netflix usage). I only have DSL service with my phone company, now they want to charge me for Gigs???? What gives????
Caps should not just be a way for Internet providers to extract monopoly rents.
Data caps are a blunt way of managing broadband. Moving an extra gigabyte of data at off-peak times costs virtually nothing. Peak demand is the problem. Yet caps make no allowance for this. Moreover, there is no crunch in wireline broadband capacity, as there is in wireless. Internet providers must recoup substantial investments in their networks, but adding capacity is cheaper than putting up a network, and becoming cheaper all the time.
Caps can be used anticompetitively — to discourage the use of services that rival an Internet service provider’s in-house offerings. For instance, AT&T points out that Netflix hogs 30 percent of peak-hour Internet traffic in North America. Netflix also competes with television offerings on AT&T’s U-verse network. Watching TV on U-verse does not count against the data cap. Streaming Netflix does.
Experts expect them to become more popular, and as they do, the Federal Communications Commission should seek to understand how effective they are at relieving congestion and what effect they have on services that rival Internet providers’ in-house offerings, like video. And it should keep an eye on whether caps respond to network efficiency gains and capacity increases. Caps must not impede development of broadband.
Thanks for listening......any and all comments are welcome....!
Thought I would add this discussion as well.....
Go to this website and read about the latest on Netflix and Walmart.
Not sure what you are getting at. The reason you aren't getting much of a discussion started here is likely because these issues have been discussed to exhaustion elsewhere in the community. If you do a search you'll come up with hours and hours of reading. Also, all Netflix subscribers were notified of that lawsuit, and it was discussed at great length on Hacking Netflix, whose feed is found at the bottom of the home page here.