Recently I noticed that I can view only 3 member reviews for each movie I look at in detail.
I know I used to be able to click a link that followed the last review on a page and see additional member reviews. I called a friend who uses Netflix. That friend saw many more than 3 member reviews for the same movie I was viewing. He also had a link at the bottom of the member reviews taking him to still more reviews. We were both using Internet Explorer 8 yet we had radically different information on the Netflix movie page.
I then downloaded and installed Firefox thinking it might be an Internet Explorer issue and that my friend and I were using slightly different updates of IE 8. But Firefox also displays only 3 member reviews for me.
I just called Netflix customer service. The very nice person in Oregon told me that the Netflix website is adaptive. He looked at the display from my account and confirmed that Netflix now allows me to see only three member reivews. He emphasized that everyone will see a different view of the Netflix website. The website reconfigures the web pages in a manner customized for you based on your past use and your profile. Thus, every user will see Netflix differently.
He suggested I just wait for a time and see if the website returns to a state where it will show me more than three reviews. There is no setting available to change this display.
I asked him to pass on to the programmers that this is a terrible implementation of customization. Blocking members from viewing vital information like member reviews seems like a really bad programmer's choice.