Netflix Movie Fans

When I checked my queue two days ago, the expected availability of my #1 item, Kick Ass, was "short wait." When I checked my queue again today, it had reverted to "very long wait."

I searched recent posts and found only one forum letter on this topic, dated Apr 2008. There was no discussion on that post.

So what's the deal? This movie has been in my queue for months, going from "very long wait" down to "short wait," and now it's suddenly back at "very long wait." This isn't the first time this has happened. Is Netflix is letting other customers cut in line ahead of me?

Tags: long, very, wait

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Is Netflix is letting other customers cut in line ahead of me?

Yes and No. There are no "cuts" because NF doesn't distribute dvds based on first queued first served so the length of time you have had a movie in your queue doesn't matter. But Yes some customers are given preferential treatment based on how many dvds they rent from NF. The fewer they rent the more chance they have of getting their first choice movie..

If you do a search for the word "throttle" on the NF site you will find the distribution policy NF uses to give out dvds that are in high demand. Here it is:
==============================

Q: What is "throttling" and does Netflix "throttle" its members?
A: "Throttling" is not a term we use at Netflix, but is used by people who incorrectly believe Netflix intentionally tries to reduce the number of DVDs a Netflix member who is a frequent renter receives, by delaying his or her DVD shipments or returns.

Netflix does not do this.

This confusion may have arisen from two scenarios in which infrequent renters may get preference over frequent renters.

The first scenario is if a customer requests a DVD, and their local distribution center does not have enough copies to satisfy demand, but there are other copies of the title available to the customer from another distribution center. In this scenario, the DVD is generally shipped to the customer from the other distribution center the following day. We do this in an effort to deliver the DVDs listed highest in the customer’s Queue. Other factors being equal, these "cross shipments" happen more often to frequent Netflix renters. Cross shipments only happen if the local distribution center is short of the desired title; cross shipments are never artificially generated to slow a frequent renter.

The second scenario is when there is more demand for a title than we have copies of that title. On those occasions, we ship the available copies to the subscribers who, other factors being equal, have been renting less frequently. The subscribers who do not get their first choice will generally get their next available choice sent that same day from their local distribution center, and there is no delay incurred.

Returns are promptly processed as they are received, and there are no preferences in how they are processed.

For more information about shipping and receiving DVDs, please see our FAQ on "How does Netflix process and ship DVDs" and our Terms of Use.

===================================
My opinion - As a company they believe it makes sense to mail new high demand dvds to customers with a history of keeping the dvds the longest. So that makes it even harder to get new high demand dvds from NF. They don't care because NF doesn't want those customers anyway. NF has deals to delay release of new dvds by 28 days, NF doesn't advertise that new releases are being put in inventory, they hide them to make it harder for customers to find them on the site without searching for them. NF hopes that within those 28 days that the dvd is available from other sources their customers will have seen them. So by the time NF does get the new release the demand will be low.

If you want to see Kick Ass (which I really liked) and other new releases on dvd soon after they are released - get them from Redbox or Blockbuster. I have a Blockbuster on line account for 1 dvd out at a time. Every movie in my BB queue is a old movie Netflix doesn't have. My plan allows me to trade the dvd in at a BB store so I get 1 old hard to find movie from BB by mail and I trade it in for a new release that NF hasn't got or is on a very long wait. I lowered the number of dvds on my NF account to make up the cost of the BB one. I still get a couple of DVDs from Netflix but mostly use the streaming service. I'm the customer NF wants now. I used to be one of the 2% they didn't want but I've reformed.

You need to use the best service for what you want.
Wow. With a policy like that, it's no wonder Netflix removed all contact info from their site!
The customer service number is 1-866-716-0414 - answered 24 hours a day 7 days a week. It takes a couple of links to find it but it's under contact us. Netflix says they "treasure customer feedback".
If there is something that I really want to see I remove everything from my queue but said film and it usually ships within 2 days. If you have other items in your queue they'll just keep passing it by but if there is nothing else in it seems like they won't let you go 3-4 days without shipping something out to you... I don't know if there is any method to my madness but it seems to work for me :)
I rent only old and very old movies and I see some movement from short wait to long wait and even more movement from wait to not available.
That's because people are out there breaking discs or the PO is losing them. There's not a lot that can be done about that--I move old movies with waits up to the top of my list on the off chance I will get a copy before the number of copies available run out.
I do the same thing Cheryl. I keep all of my old movies on a wait at the top of my queue hoping that if my DC gets it I'll get it.

Netflix was not like this back in 2005 when I first started renting from them and the discs came from all over the country, from Seattle, Boston, Dallas, Louisville…everywhere! The shipping was a little slower but they shipped what was in the que. Then around 2007-08 I started getting a lot of cracked and damaged discs, I guess somehow they were getting intentionally cracked and tracing those responsible was impossible. Some postal employee also got caught with about 20,000 Netflix discs in his house, so the nationwide shipping network was practically shut down. If you look carefully at the discs you get now they almost all ship from a location near your residence. The rarified “extra” disc usually comes from some other locale. With new customers, (low usage) they reach out all across the country to obtain the discs in the que which is the way netflix operated when they were first building their customer base back around 2005-2008.. I left Netflix in 2010 when my que started stagnating like a mosquito infested bog and I renewed my membership in 2012 and that is what I observed. I got discs from a varity of locations, and thought “alright just like old times!” Now six months back into my second membership they are shipping only what is available locally, “short wait” means “indefinite wait”, and “long wait” means “forget it!” . Ulgh just like old times again. Maybe I will try lowering my turnover rate to see if this remedies the problem?

Yeah I know what you mean. I was doing OK until they split the services and it appears from that point on I have also been getting a lot of those "waits." Now it has become a daily chore trying to find a couple DVDs that is not only of interest but most importantly AVAILABLE.. Although my queue is rather short (from 40-60 DVDs) almost ALL of them except 3 or 4 are on a "WAIT".  I have some on my queue  that started the year as a "wait."The thing that really irks me is I have a DVD indicated as AVAILABLE but only find it NOT SO a few days later, which is the reason why they keep skipping over it.. Then some days later they will indicate that DVD is a "wait."

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