Netflicks poor customer service

Recently returned a collector edition 1st disc of Fellowship of the Ring instead of the movie I had rented.Called them immediately, they had not received it yet.Asked they return it to me when they received it. Nope, they could not. Yes it was tracked upon receipt, so if they repackaged mine as the returned Cave, the could locate that package ,find my file in the Cave sleeve and return it. Problem?They have no system to do this. My collector series is now incomplete cause they don't care .They won't replace the set, they will give me some kind of credit on my account. Not acceptable.They have gotten to big to care, be careful with them.Don't recommend them to people. I am sending a mass e-mailing to the over 200 friends and family to let them know about it and if they are not members, letting them know not to join Netflicks. I am sending a complaint to the Attorney General and finding other ways to pursue this, but BEWARE, THEY DON'T CARE!! JOIN BLOCKBUSTER OR ANOTHER COMPANY WHO WILL...

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Permalink Reply by Muffy on December 3, 2008 at 7:01pm: Is Cave any good? I just joined Netflix today and am filling up my quue so I'm looking for suggestions!

Who's in it?; ▶ Reply to This

Permalink Reply by jeldobar on December 3, 2008 at 7:02pm: haha; ▶ Reply to This

Permalink Reply by borkabob on December 3, 2008 at 7:09pm: i think batman is in it.; ▶ Reply to This

Permalink Reply by Muffy on December 3, 2008 at 7:18pm: I know you guys are joking I'm going to quue Cave and see if its any good.; ▶ Reply to This

Permalink Reply by jeldobar on December 3, 2008 at 7:22pm: seriously ... don't do it; ▶ Reply to This

Permalink Reply by Aces on December 3, 2008 at 7:28pm: Link please - Cave ? what's Cave? Do you mean The Cave? Netflix says I won't like it. And I believe NF - I've gone against their recommendations before and regretted it.; ▶ Reply to This

Permalink Reply by Headcheese on December 19, 2008 at 5:11am: The Cave with Morris Chestnut blew chunks guys! Uber boring and very predictable.; ▶ Reply to This

Permalink Reply by Slappy on December 4, 2008 at 7:06am: Myffy, I don't know about Cave but this thread is a good spot to see what at least the ning forum is watching. Becoming friends with members will also help get suggestions.; ▶ Reply to This

Permalink Reply by jumpspeed on December 3, 2008 at 7:12pm: You know whats funny they sent me a copy of the Cave yesterday and when I opened it up it was a copy of Lord of the Rings instead.; ▶ Reply to This

Permalink Reply by jessie on December 3, 2008 at 7:42pm: Was it the collector edition 1st disc?
Because that one's been in "long wait" status in my queue.; ▶ Reply to This

Permalink Reply by ginny on December 4, 2008 at 3:48pm: Yes it was, but it one I purchased advanced order before the movie was released.They say they don't have a replacement, maybe thats why you never got it. Now they do so ,you may finally get the disc. Although they repackage as the Cave...maybe you should order the Cave.; ▶ Reply to This

Permalink Reply by Aces on December 3, 2008 at 7:23pm: I am sending a mass e-mailing to the over 200 friends and family

OH LOOK Blockbuster is starting their Holiday Marketing program! Seems like every year this time I see people bitching about Netflix and praising Blockbuster.

1. I kinda want to not say anything because Netflix gets a lot of customers around the holidays and it impeads my new movies getting to me quickly. so....

2. Yeah, dudes - don't sign with Netflix - give Blockbuster gift certificates for XMAS - yeah they are the best.

But shit - I feel so bad about trying to trick new people into going with a lesser service - I relent.

I've had Blockbuster - they sux.

Go ahead Ginny ( is that your real name? ) SPILL YOUR POISION HERE - we are ready.; ▶ Reply to This