Netflicks poor customer service

Recently returned a collector edition 1st disc of Fellowship of the Ring instead of the movie I had rented.Called them immediately, they had not received it yet.Asked they return it to me when they received it. Nope, they could not. Yes it was tracked upon receipt, so if they repackaged mine as the returned Cave, the could locate that package ,find my file in the Cave sleeve and return it. Problem?They have no system to do this. My collector series is now incomplete cause they don't care .They won't replace the set, they will give me some kind of credit on my account. Not acceptable.They have gotten to big to care, be careful with them.Don't recommend them to people. I am sending a mass e-mailing to the over 200 friends and family to let them know about it and if they are not members, letting them know not to join Netflicks. I am sending a complaint to the Attorney General and finding other ways to pursue this, but BEWARE, THEY DON'T CARE!! JOIN BLOCKBUSTER OR ANOTHER COMPANY WHO WILL...

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Permalink Reply by jeldobar on December 3, 2008 at 7:50pm: That's RIGHT Aces !!!! Wooooooooooooo; ▶ Reply to This

Permalink Reply by ColdOne on December 3, 2008 at 8:15pm: now its just fun to call them names because no matter how well things are explained to them they never get it

Welcome to the club.; ▶ Reply to This

Permalink Reply by jeldobar on December 3, 2008 at 8:24pm: Welcome to the club.

Damnit ColdOne !!! There has been a club this whole time ...... stomps away loudly with arms crossed; ▶ Reply to This

Permalink Reply by ginny on December 3, 2008 at 6:47pm: Yeah, ok, guess you never made a mistake. I bet you thank the utilities for raising your rates too,l Hooray of Big Business pratices....get a life!; ▶ Reply to This

Permalink Reply by ColdOne on December 3, 2008 at 8:18pm: You should meet a couple friends of mine named RonMc and BK. You'd get along great.; ▶ Reply to This

Permalink Reply by ginny on December 3, 2008 at 6:49pm: I can't help laughing, Aces ...kinda fits you right? Don' think so ...; ▶ Reply to This

Permalink Reply by Aces on December 3, 2008 at 7:11pm: Yes, Thank you. :-); ▶ Reply to This

Permalink Reply by ToxicDon on December 3, 2008 at 8:54pm: I worked at Blockbuster several years ago. They surely don't care.; ▶ Reply to This

Permalink Reply by spiderpig on December 3, 2008 at 6:44pm: Ginny, sorry to hear about that, but I think you should call again and talk to someone else. Netflix customer service is actually pretty good. A while ago someone else posted a discussion (click here to read it) where they returned an important DVD by mistake and they got it back. A few days later they got an email that said something like "It appears that you accidently returned one of your personal DVDs or CDs in a Netflix envelope" and then they sent it back. Hope you get it back also but keep in mind there probably truly is not a mechanism to track something like that . Good luck.; ▶ Reply to This

Permalink Reply by ginny on December 3, 2008 at 6:47pm: Thank you, but I doubt it, I called twice, emailed and so far. they are very sorry but nothing they can do. I am joining Blockbuster..; ▶ Reply to This

Permalink Reply by jeldobar on December 3, 2008 at 6:53pm: bye bye ... i bet they love morons that send their own cherished discs to them.

are your discs scattered all over your house or when you want to return a movie do you go into your bedroom put a blindfold on and then go put your discs in the sleeves ?

The way you do business with people I bet there are no places you can eat out at or shop.; ▶ Reply to This

Permalink Reply by Cheryl on December 7, 2008 at 2:01pm: Now I'm calling bullshit--you emailed? What address did you use, and where did you find it?; ▶ Reply to This