Netflicks poor customer service

[ginny]

Recently returned a collector edition 1st disc of Fellowship of the Ring instead of the movie I had rented.Called them immediately, they had not received it yet.Asked they return it to me when they received it. Nope, they could not. Yes it was tracked upon receipt, so if they repackaged mine as the returned Cave, the could locate that package ,find my file in the Cave sleeve and return it. Problem?They have no system to do this. My collector series is now incomplete cause they don't care .They won't replace the set, they will give me some kind of credit on my account. Not acceptable.They have gotten to big to care, be careful with them.Don't recommend them to people. I am sending a mass e-mailing to the over 200 friends and family to let them know about it and if they are not members, letting them know not to join Netflicks. I am sending a complaint to the Attorney General and finding other ways to pursue this, but BEWARE, THEY DON'T CARE!! JOIN BLOCKBUSTER OR ANOTHER COMPANY WHO WILL...

[Alan-Not So Nice Not So Helpful]

I WANT TO JOIN NETFLICKS!!1111!! Somebody tell me what their rates are. How do I join? Do they have good customer service? I want to join because I hear they are the best by FAR!!111!!

[J Derek]

No, Alan. NETFLICKS DO NOT WANT YOU!!!11!!

[karen clancy]

It depends on what plan you go with. I have the plan that costs $17.00 a month. They take the money out of your account every month. I can have 3 movies at a time and keep them as long as you want with no fees. I personally watch a lot of movies so I watch mine fairly quickly. When you are done with them you just pop them in the mail and within 2-3 days ya get another. You go online and order them in your que. I have my que set up that I have about 50 movies selected to watch and they send the one on the top of the list when they receive your movie. You can adjust your movies at any time to be sent what ever movie you want next. If you have an xbox you can also put movies into your instant que and you just load and watch when ever you want. Not all movies can be put in your instant que but a lot of good movies can. It is a great way to go. Oh by the way when you get your movies be careful how you open them as you open and flip the envelope they are sent in over , rip off the extra flap , stick your movie in , seal it with the sticky strip, and send them back..... no postage owed. It is GREAT!!!!

[karen clancy]

Hey Ginny , the Attorney General will probably not listen to you. Net Flicks is a great company with few problems. No one is perfect ya know people and companies DO MAKE MISTAKES!!!! I have never had a problem and have been very satisfied . I also have a lot of family and friends that are happy with Net flicks also. You are probably wasting a lot of energy over something pretty petty. Get the stick out of your butt and move on with life. Ever heard of " don't sweat the small stuff????" Life is too short to get your panties in a bunch over this!!!!! Sounds like it was YOUR ERROR to begin with and to expect others to correct it and bad mouth Netflicks because they can't correct it IS NOT ACCEPTABLE!!!!!

[lisalucas]

I love netflix, especially their instant streaming. However they did do me wrong by charging me for a 2 disc set of henry the 8th that they claim
i received and did not return. They charged my debit card 40 dollars despite my disputing the bill. That should have been it for me and netflix but I'm attatched to there services. Just hope they never repeat that, Twice will be all I can take! They got their free money from me, perhaps they'll just move on.

[JDoors]

Wow! I've never heard of anyone being charged for "lost" movies before. Sorry it happened to ya. I don't know if I'd continue using their service under those circumstances (in fact, I'm pretty sure I'd cancel -- almost certainly).

[Remote Control]

Hi Lisa,

Kevin from Netflix here. Give us a call and we can help you out.

The only time we charge for discs is if we didn't receive them following cancellation. So what that means is that for one reason or another, we didn't get your discs. We hope you don't think we're saying you didn't return them, because we wouldn't know one way or the other. This happens occasionally, and hopefully you got the email reminders we send to let you know that the discs still hadn't shown up. That's our way of trying to make sure the situation you described doesn't happen. At any rate, since you did return them, give us a call at 866-716-0414 and we'll get you taken care of.

[e manderthal]

I think Netflix will also (or at least they used to) charge you if you indicate that you are in fact responsible for the loss/damage/breakage of a disk, but I don't see that listed as an option when reporting a problem anymore.

Hey Kevin,
is there any chance that either you or Adrian can give us any insight on the problem addressed in this thread: No August ratings on your Netflix Profile Page?
It's driving me crazy, and customer service is great, but they just don't have a clue about this.

[Pihk]

Ditto.

[e manderthal]

HHmmmmm?

Remote Control??... Kevin? Are you there??
If you don't want to/can't answer this one, that's fine, but if you are reading this, can you let us know that you are aware of the problem?

Thanks!

[Remote Control]

I've been trying to hold off on answering until I have a real live actual answer, but unfortunately I don't have one yet. We are looking into it. As soon as I know something I can provide an update.

[e manderthal]

Thanks, Bub!
We appreciate your efforts.