Netflicks poor customer service

Recently returned a collector edition 1st disc of Fellowship of the Ring instead of the movie I had rented.Called them immediately, they had not received it yet.Asked they return it to me when they received it. Nope, they could not. Yes it was tracked upon receipt, so if they repackaged mine as the returned Cave, the could locate that package ,find my file in the Cave sleeve and return it. Problem?They have no system to do this. My collector series is now incomplete cause they don't care .They won't replace the set, they will give me some kind of credit on my account. Not acceptable.They have gotten to big to care, be careful with them.Don't recommend them to people. I am sending a mass e-mailing to the over 200 friends and family to let them know about it and if they are not members, letting them know not to join Netflicks. I am sending a complaint to the Attorney General and finding other ways to pursue this, but BEWARE, THEY DON'T CARE!! JOIN BLOCKBUSTER OR ANOTHER COMPANY WHO WILL...

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Permalink Reply by Pihk on August 27, 2009 at 1:15pm: Ditto.; ▶ Reply to This

Permalink Reply by skinsfan21 on August 30, 2009 at 5:33pm: I share your pain about this. There is a good lesson here. I put my netflix returns and sleeves in the same place each time, so that I don't mix them together. I think your chances of getting someone to care about your problem are nil. It is not as if you are dealing with high income service employees. I would also suggest that you get your spelling correctly done. It is netflix, wihout the ck. Other postings by you have the same prolem as regards spelling. You want to create a positive image about the writer and he dissatisfied client.e; ▶ Reply to This