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Netflix Community FAQ
This is a fan supported Netflix forum and I do not work for Netflix, so do not take any of the following as official. I am reasonably comfortable with its accuracy though.
Where can I get help with Instant Watch?
Why do some movies cost money on the Roku?
What happened to the old "Releasing this Week" page"?
Why aren't new releases available for Instant Watching?
How can I know when Instant Watch titles will be removed?
Why do Instant Watch titles expire?
How do I make a purple link to a Netflix movie appear in my posts?
How do I set the privacy on individual titles?
Do I need to return a movie to same distribution center that sent it?
Why doesn't Netflix allow more than 500 discs in my queue?
Why isn't my next movie always mailed out the same day?
Why doesn't Netflix allow 1/2 stars in ratings?
How can I view Instant Watch movies in Firefox?
Why do my reviews/friends/whatever keep disappearing and reappearing?
Why won't Netflix accept my review?
Why doesn't Netflix have that movie I want?
Why doesn't Netflix offer 6 or 7-day processing/shipping?
Anyone know about this Blockbuster exclusive nonsense?
I have the most incredible idea that would make Netflix better.
Does Netflix use "throttling"?
I want to talk to someone at Netflix about a problem I am having.
____________________________________________________________
Where can I get help with Instant Watch?
Your best bet is probably to contact Netflix by phone.
You might also be able to get some help by looking though the Instant Watch Help group. Remember to thank those who try to help, they are volunteer community members, not Netflix employees.
Why do some movies cost money on the Roku?
Those are not Netflix Instant Watch titles. Those are Amazon VoD (Video on Demand) titles. Netflix does not charge extra for any of their downloadable movies.
What happened to the old "Releasing this Week" page?
Update: On May 9th, Netflix added sliders to the new page to show movies added in the last week/month.
Netflix retooled it, but the original page still exists. However please be advised that Netflix, at their own discretion, may remove that page at any time. There is also an RSS feed that gets updated with the same titles.
Why aren't new releases available for Instant Watching?
Studios do not allow Netflix to acquire/buy those rights right away at release time. Studios know their profit margin and it wouldn't give the studios more profit to allow Netflix & other "streaming" services to acquire them. So it's not up to Netflix, its simply how the studios work.
Instant Watch titles come and go, how can I know which ones to watch before they are removed?
Check this thread for info on Instant Watch expiration dates.
Why do Instant Watch titles expire?
"The Starz deal is a rolling window kind of thing. Movies turn up on Netflix when they are licensed for the Starz cable channel, and they disappear when they go from Starz. When the Netflix/Starz deal started, a bunch of movies were near the end of their Starz window and have been dropping off as new movies came online. The total number stays about the same, so whatever new content Starz adds over the next month will replace the movies that are dropping off. Looking at a holiday TV schedule http://www.deseretnews.com/article/1,5143,705265879,00.html shows that Starz is playing "The Santa Clause 3" a lot, which just came up as an instant choice."
"The non-Starz movies are licensed directly by Netflix, if we think its worth it, some of them get renewed when they get to the end of their license term, this is why the site may say its going away then change its mind... It's all about spending a limited budget on things people want to watch."
How do I make a purple link to a Netflix movie appear in my posts here?
How do I set the privacy on individual titles?
Check this thread for a Step by Step Guide to Privacy.
Do I need to return a movie to same distribution center that sent it?
No matter what the envelope says.... it will likely get shipped to the address listed on the barcode which is the same as the address listed on the envelope. USPS often ignores the Nearest Shipping Center line. If you want to be sure it gets sent to the local center.... you must cover the envelope bar code with black marker and cross out the distant address. Then write the local address on the envelope. The alternative is to send your dvds back two to an envelope and toss the extra envelopes for the distant dvds you receive.
Why doesn't Netflix allow more than 500 discs in my queue?
The relatively small number of people that need more than 500 slots doesn't warrant the time/effort/cost of making the necessary changes when you're looking at the Big Picture of more than 8 mil. members. Workarounds are to add movies to a custom list or to a queue on a secondary profile.
Why isn't my next movie always mailed out the same day they received my last movie?
If a movie isn't available locally, the request may be transferred to another shipping center -- since they are in the process of handling their own local customers, this request usually gets handled in the next processing cycle (but sometimes they can handle it the same day) -- and of course, shipping from a non-local distribution center may also result in longer delivery times. In addition, occasionally a shipping center may experience a high volume of processing and simply not have enough hours to handle all the requests before the shipments must be delivered to the post office. Also, sometimes Netflix has your movie, and before they envelope it they see it's cracked/damaged & they cannot send out to you.
Why doesn't Netflix allow 1/2 stars in ratings?
When they tested 1/2 stars in various markets the number of ratings actually plummeted because people got all confused/overwhelmed/intimidated/whatever. Tragic, but true.
(I continue to hope they will make it optional though.)
How can I view Instant Watch movies in Firefox?
Go to this thread for details on how (Windows only).
Why do my reviews/friends/whatever keep disappearing and reappearing?
The data is spread across a lot of servers. One server queries other servers to see if they have any relevant data. If it doesn't get a response fast enough, then it just sends you the data it has. During busy times, data can seem to mysteriously vanish, but its all still there.
Why won't Netflix accept my review? I keep getting a "review submission error".
There are some words that Netflix won't accept in a review. Most of them are obvious, but check this thread for more details.
Why doesn't Netflix have that movie I want?
There are several possible reasons:
A) The copies they had got damaged and the movie is now out-of-print so they can't replace them.
B) The manufacturer hasn't made enough copies to supply Netflix yet.
C) If the movie hasn't been released on DVD in North America (Region 1) it isn't possible for Netflix to acquire it. A lot of foreign movies are still to be released in North America and it is impossible to predict which movies will be released when - if ever.
D) Netflix does not tend to carry titles that are shorter than about 30 minutes.
Why doesn't Netflix offer 6 or 7-day processing/shipping?
This would significantly increase the work force and overhead costs for Netflix which in turn would increase the Netflix subscription prices for everyone. (If you really want more movies, you can upgrade your subscription and it will work out about the same.)
Anyone know about this Blockbuster exclusive nonsense?
Weinstein has an agreement w/ Blockbuster for "exclusivity" - and BB has to fund about 75% of any movie Weinstein wants to make for a period of about 5 years.
However, there is a law that allows any DVD you BUY to be RENTABLE.
So NF can go out and buy copies and then rent to you, the customer:)
I have the most incredible idea that would make Netflix so much better.
Please, feel free to post your idea in this forum. It will be seen by people at Netflix.
You can also send the idea directly to Netflix, but you won't get any response and no feedback from the rest of the community.
Does Netflix use "throttling"?
Depends on how you define it.
No. ("Netflix does not single out individual members and assign them to a 'throttle list'.")
Yes. ("In determining priority for shipping and inventory allocation, we may utilize many different factors, including without limitation, the number and type of DVDs you rent through our service, the subscription plan you select, as well as other uses of our service by you.")
Frequent renters get moved to the end of the line every day. If it is a busy day, their movies might not get done soon enough to get in the mail that day. Basically, people who only get a couple movies/week (or less) get priority over those who try to get their movies back in the mail the same day they receive them. It may be frustrating for frequent renters, but it is largely a fair system.
I want to talk to someone at Netflix about a problem I am having.
You can call Netflix and talk to someone in Customer Support.
Where can I get help with Instant Watch?
Why do some movies cost money on the Roku?
What happened to the old "Releasing this Week" page"?
Why aren't new releases available for Instant Watching?
How can I know when Instant Watch titles will be removed?
Why do Instant Watch titles expire?
How do I make a purple link to a Netflix movie appear in my posts?
How do I set the privacy on individual titles?
Do I need to return a movie to same distribution center that sent it?
Why doesn't Netflix allow more than 500 discs in my queue?
Why isn't my next movie always mailed out the same day?
Why doesn't Netflix allow 1/2 stars in ratings?
How can I view Instant Watch movies in Firefox?
Why do my reviews/friends/whatever keep disappearing and reappearing?
Why won't Netflix accept my review?
Why doesn't Netflix have that movie I want?
Why doesn't Netflix offer 6 or 7-day processing/shipping?
Anyone know about this Blockbuster exclusive nonsense?
I have the most incredible idea that would make Netflix better.
Does Netflix use "throttling"?
I want to talk to someone at Netflix about a problem I am having.
____________________________________________________________
Where can I get help with Instant Watch?
Your best bet is probably to contact Netflix by phone.
You might also be able to get some help by looking though the Instant Watch Help group. Remember to thank those who try to help, they are volunteer community members, not Netflix employees.
Why do some movies cost money on the Roku?
Those are not Netflix Instant Watch titles. Those are Amazon VoD (Video on Demand) titles. Netflix does not charge extra for any of their downloadable movies.
What happened to the old "Releasing this Week" page?
Update: On May 9th, Netflix added sliders to the new page to show movies added in the last week/month.
Netflix retooled it, but the original page still exists. However please be advised that Netflix, at their own discretion, may remove that page at any time. There is also an RSS feed that gets updated with the same titles.
Why aren't new releases available for Instant Watching?
Studios do not allow Netflix to acquire/buy those rights right away at release time. Studios know their profit margin and it wouldn't give the studios more profit to allow Netflix & other "streaming" services to acquire them. So it's not up to Netflix, its simply how the studios work.
Instant Watch titles come and go, how can I know which ones to watch before they are removed?
Check this thread for info on Instant Watch expiration dates.
Why do Instant Watch titles expire?
"The Starz deal is a rolling window kind of thing. Movies turn up on Netflix when they are licensed for the Starz cable channel, and they disappear when they go from Starz. When the Netflix/Starz deal started, a bunch of movies were near the end of their Starz window and have been dropping off as new movies came online. The total number stays about the same, so whatever new content Starz adds over the next month will replace the movies that are dropping off. Looking at a holiday TV schedule http://www.deseretnews.com/article/1,5143,705265879,00.html shows that Starz is playing "The Santa Clause 3" a lot, which just came up as an instant choice."
"The non-Starz movies are licensed directly by Netflix, if we think its worth it, some of them get renewed when they get to the end of their license term, this is why the site may say its going away then change its mind... It's all about spending a limited budget on things people want to watch."
How do I make a purple link to a Netflix movie appear in my posts here?
- Go to the movie's page on Netflix and copy the link (http://...)
- In your post here, highlight (drag your mouse over) the words you want to be purple (i.e. the movie title)
- Click the Add Hyperlink button (the chain links in the toolbar along the top of the posting box)
- Paste in the link you copied in step 1 into the pop-up window
- Click OK
How do I set the privacy on individual titles?
Check this thread for a Step by Step Guide to Privacy.
Do I need to return a movie to same distribution center that sent it?
No matter what the envelope says.... it will likely get shipped to the address listed on the barcode which is the same as the address listed on the envelope. USPS often ignores the Nearest Shipping Center line. If you want to be sure it gets sent to the local center.... you must cover the envelope bar code with black marker and cross out the distant address. Then write the local address on the envelope. The alternative is to send your dvds back two to an envelope and toss the extra envelopes for the distant dvds you receive.
Why doesn't Netflix allow more than 500 discs in my queue?
The relatively small number of people that need more than 500 slots doesn't warrant the time/effort/cost of making the necessary changes when you're looking at the Big Picture of more than 8 mil. members. Workarounds are to add movies to a custom list or to a queue on a secondary profile.
Why isn't my next movie always mailed out the same day they received my last movie?
If a movie isn't available locally, the request may be transferred to another shipping center -- since they are in the process of handling their own local customers, this request usually gets handled in the next processing cycle (but sometimes they can handle it the same day) -- and of course, shipping from a non-local distribution center may also result in longer delivery times. In addition, occasionally a shipping center may experience a high volume of processing and simply not have enough hours to handle all the requests before the shipments must be delivered to the post office. Also, sometimes Netflix has your movie, and before they envelope it they see it's cracked/damaged & they cannot send out to you.
Why doesn't Netflix allow 1/2 stars in ratings?
When they tested 1/2 stars in various markets the number of ratings actually plummeted because people got all confused/overwhelmed/intimidated/whatever. Tragic, but true.
(I continue to hope they will make it optional though.)
How can I view Instant Watch movies in Firefox?
Go to this thread for details on how (Windows only).
Why do my reviews/friends/whatever keep disappearing and reappearing?
The data is spread across a lot of servers. One server queries other servers to see if they have any relevant data. If it doesn't get a response fast enough, then it just sends you the data it has. During busy times, data can seem to mysteriously vanish, but its all still there.
Why won't Netflix accept my review? I keep getting a "review submission error".
There are some words that Netflix won't accept in a review. Most of them are obvious, but check this thread for more details.
Why doesn't Netflix have that movie I want?
There are several possible reasons:
A) The copies they had got damaged and the movie is now out-of-print so they can't replace them.
B) The manufacturer hasn't made enough copies to supply Netflix yet.
C) If the movie hasn't been released on DVD in North America (Region 1) it isn't possible for Netflix to acquire it. A lot of foreign movies are still to be released in North America and it is impossible to predict which movies will be released when - if ever.
D) Netflix does not tend to carry titles that are shorter than about 30 minutes.
Why doesn't Netflix offer 6 or 7-day processing/shipping?
This would significantly increase the work force and overhead costs for Netflix which in turn would increase the Netflix subscription prices for everyone. (If you really want more movies, you can upgrade your subscription and it will work out about the same.)
Anyone know about this Blockbuster exclusive nonsense?
Weinstein has an agreement w/ Blockbuster for "exclusivity" - and BB has to fund about 75% of any movie Weinstein wants to make for a period of about 5 years.
However, there is a law that allows any DVD you BUY to be RENTABLE.
So NF can go out and buy copies and then rent to you, the customer:)
I have the most incredible idea that would make Netflix so much better.
Please, feel free to post your idea in this forum. It will be seen by people at Netflix.
You can also send the idea directly to Netflix, but you won't get any response and no feedback from the rest of the community.
Does Netflix use "throttling"?
Depends on how you define it.
No. ("Netflix does not single out individual members and assign them to a 'throttle list'.")
Yes. ("In determining priority for shipping and inventory allocation, we may utilize many different factors, including without limitation, the number and type of DVDs you rent through our service, the subscription plan you select, as well as other uses of our service by you.")
Frequent renters get moved to the end of the line every day. If it is a busy day, their movies might not get done soon enough to get in the mail that day. Basically, people who only get a couple movies/week (or less) get priority over those who try to get their movies back in the mail the same day they receive them. It may be frustrating for frequent renters, but it is largely a fair system.
I want to talk to someone at Netflix about a problem I am having.
You can call Netflix and talk to someone in Customer Support.
Views: 5896
Replies to This Discussion
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Permalink Reply by Jed on -
Okay, here's a couple of things I would do to make Netflix better. :)
For starters, I am a current Netflix account member and signed up only for the online streaming.
1. Parental Controls: Make it more user-friendly. Make it so you can set a password/PIN on certain ratings, so the kids can roam Netflix all they want and not watch any questionable shows/movies, but the adults can still watch their shows. :) (Use the parental controls on the WII for a template.) Do the same for TV ratings as well as movie ratings.
2. Get some freaking Star Trek on to watch instantly! The ONLY Star Trek available to watch via the internet is the new version (which, being a Voyager, DS9, TNG, and TOS fan, I HATE). :) There isn't even any full-length Star Trek Movies to watch instantly, including Nemesis, Generations, Insurrection, etc... Netflix is losing a lot of customers with those not on.
3. Make customers with accounts able to request that certain movies be available to be streamed online. Then, focus hardest on getting the rights to do so by the number of requests put in. That way Netflix could focus on getting popular shows/movies to their customers. There could even be a "I Wish" button next to a movie that's not available to be streamed online, and when you press it, it could go into a "wish" list and when that movie is available to be streamed online, a notification could be sent. :)
4. When I say HATE foreign films when I first signed up, don't give me a list of "recommended foreign films" on my Netflix home page. :)
5. Update your FAQ page, the parental controls directions were totally out of date! :)
6. Maybe Netflix is trying as hard as they can to get as many movies as possible, but there are hardly ANY popular shows to stream online. No Star Wars, No Harry Potter, none of the Oceans (11,12,13) , only one of the Bourne moves, and hardly ANY of the James Bond movies. :)
Well, that's pretty much it. :)
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Permalink Reply by sevenstars on -
Original Trek was on instant watch a while back; maybe it will return. As for those later movies, they are doing you a favor by not offering them. :D
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Permalink Reply by cmsm19 on
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i like idea 3 we should be allowed to request shows to watch on online streaming
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Permalink Reply by Spindaddydad on -
They already do this. Popularity and demand for particular titles is gauged by DVD queue adds. In other words, if a title is in many members' queues, then Netflix knows there is a high demand for it. This doesn't mean they will/can offer it for streaming though because that is up to the studios who realize that high Netflix demand = "don't offer it to Netflix."
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Permalink Reply by cmsm19 on
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why is there no tv shows like smallville and supernatural on netflix those are my favorite shows how can i request to have them get the series on instant view
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Permalink Reply by Jeannie on
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Netflix does such a great job writing reviews on studio films and distributed independent films. How about writing a story on an independent film from the very start? And getting the viewers to be part of bringing it to the big screen as well as their TV screen with the help of Netflix. Please let me know if you'd be interested in writing about the family feature film "The Heart Sees No Color" starring Councilman Gray and Detective Holley of "The Wire". Check out the 3 minute video about the film and how others can get involved at http://theheartseesnocolor.com
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Synopsis With Headshots.pdf, 68 KB
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Permalink Reply by e manderthal on -
Is this some sort of Bait and Switch scheme or similar shenanigans?
I understand that you're working on a project, but aren't you also herding people unknowingly toward your Kickstarter page with the intent of accepting monetary donations?
Hey, I gotta ask.
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Permalink Reply by Spindaddydad on
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Yes, he's fishing for Google SEO link juice.
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Permalink Reply by shylowsshyly on
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when I signed up for netflix I was told tv shows are on it.I cant find anything like the waltons the jeffersons highway to heaven little house on the prairie wow nothing is on.Not even sopranos.Is there any reason why??Like im not intreusted in BARNEY wow
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Permalink Reply by Baff on -
Netflix has the vast majority of tv shows on dvd. If you only have streaming, that is a different story. Not all the networks/studios want to allow their shows to be streamed via Netflix, at least not for the amount of money that Netflix can afford to pay them.
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