Problem connecting for the first time to Netflix thru BD-P2550

[Jorge]

Hi guys,
I just bought the unit this afternoon. Seems to work fine on all aspects, including connecting to Pandora. However, it cannot connect to Netflix saying that "cannot connect to your home network", which does not make sense since Pandora is working fine. Any one has any idea?
Most of the posts talk about having problems after using it at least once. In my case it is not allowing me to even to connect for the first time.

Thanks...

[Knaldskalle]

I don't know, have you activated the unit? I can only offer this link. There's a link for web-help and a phone number for customer service (Samsung , in your case). Otherwise there's Netflix Customer Service (phone number on the same page).

[Jorge]

Thanks Knaldskalle,
First of all, the blue-ray system could not connect to Netflix to give me an activation code. I will check the site that you provided me and call Samsung.

Again thanks,

Jorge

[Sam]

I'm having the exact same problem with my unit. Did you get a solution to this problem? Please share it. Thanks.

[Ethan]

Check for firewalls!

I had the exact same problem here, I could connect to pandora and the samsung update servers, but not netflix, I got the error : cannot connect to your home network

I talked to samsung and they thought the problem was on netflix end (servers being overloaded perhaps?) I talked to netflix and he had me run a traceroute on my computer, that connected to netflix servers, reset the cable modem so it was directly connected to the bluray player (no router in between) which we couldn't get to work at all, so he suggested reseting the samsung to factory settings.

So I called samsung back to see if there was any reset that could be done. Reset to factory settings by holding down the forward chapter button for ~5-10 seconds (it will say reset on the front of the player)... this didn't help either.

So I called Netflix back and was escalated higher, eventually he found out that I have a Belkin router and he said they have had problems with the firewall on belkin routers (no idea why as it should just be running over port 80 or 8080, and the computer can connect via those ports...). But for whatever reason, after disabling the firewall on the belkin router, I am now streaming netflix movies!

He suggested that after the initial connection I might be able to re-enable the firewall and still connect, but that doesn't seem to be the case. I'm try to get the blu ray player out from behind the firewall so I can leave my computers protected by the firewall, but haven't had any luck so far.

Hope this helps

[Jorge]

Hi Ethan,
In my case I fixed the problem by removing the connection from the Belkin router and placing it under my Vonage router. This is in case you have 2 routers. My connection goes like this: Comcast (Cable) router to Belkin Router to Vonage Router to BDP2500. If I try to connect directly from Belkin into BDP2500 it will not work.

Hope this helps.

[callmeajs]

I was having this same issue with my Samsung BD-P2500 I just received for Christmas. The problem was that my router/firewall (Smoothwall 3.0) was blocking ICMP Packets (pings and traceroutes) from the internet. I disabled the ICMP block feature in my router so it would re-allow pings and traceroutes from the internet to my network and this fixed my connection issue.

To those of you having this issue, is your network replying to ICMP packets from Netflix?

To test if your network is replying to ICMP Packets goto http://network-tools.com/ and do the ping and traceroute tests to your internet IP and make sure the tests are not timing out. I'm note sure which of these tests are needed for Netflix connectivity, maybe both are.

Thank you to the OP @ http://community.smoothwall.org/forum/viewtopic.php?f=20&t=2871...

[Martin]

I just purchased a BD-P2500 and had a problem activating my account. I read this thread and called both Netflix and Samsung but it didn't help. Then I did a Google search. Someone, and I forget where, mentioned that it was also important to allow for the gateway to be pinged from INSIDE the network.
I have a Linux box running a firewall driven by IPTABLES and it had disabled all ping responses. After reading this thread I had allowed pings EXTERNALLY but that didn't solve the problem. But when I allowed pings from the internal network, it worked.

My guess, and it is only a guess, is that the Samsung programmers are total idiots and ping the gateway to see if they have network connectivity. When it fails they proudly, but foolishly, report "Cannot connect to your home network". The reason why I call them idiots is because clearly the device has obtained an IP address via DHCP proving network connectivity, but they check connectivity anyway.

When I get time, I will turn off the external pings and check to see it stays working. My guess is it will. There is absolutely no rational reason why Netflix would want to ping your Internet address as that would prove nothing at all to them. They already know you exist because you sent them a message.

After I got it working, I was very impressed with the unit and the service.

[elving]

Are you sure the idiots are at Samsung? It sounds like one might also blame the folks who blocked ICMP, an Internet standard mandated by RFC 1122 3.2.2.6, for no good reason.

[callmeajs]

When I first posted (note: The original post was deleted and I re-posted the reply above), I stated it was a ping problem from inside my network. However after doing some testing, pings inside my network appeared to function fine, appeared is the important word as I pinged everything except my gateway. I don't know how it slipped my mind to ping the gateway. ;( However I believe you are correct in that it is pinging the gateway and not Netflix itself. This is as I had originally suspected, but my reasoning was incorrectly changed when I believed all pings were working inside my network. Thank you for posting your findings.

[hsfinlayson]

My apologies in-advance for my ignorance.

I am not very network-savvy and all this talk of gateways, pings, routers, etc... I must admit that it's kinda freaking me out.

I *SPECIFICALLY* purchased the P2550 player because of the NetFlix recommendation and how "easy" they made it seem. I just got my Samsung-BD player today. I have NOT hooked it up to our network yet. I am awaiting a change-over from Verizon DSL to Comcast within a week or so.

My hardware will be as follows:

Comcast Modem > ethernet cable > AirPort Extreme > ethernet cable > Linksys 5-port gigabit switch (SD2005) > ethernet cable > Samsung P2550

The AirPort Extreme and the Linksys switch are still unopened in their boxes, awaiting the installation of the Comcast equipment.

I will have DHCP enabled on the AirPort Extreme and it sounds like I need to disable any sort of firewalls within the Linksys (is that correct?).

The AirPort Extreme will be mounted in the basement next to the Comcast Modem install. I will run a physical ethernet connection up to my media center and connect that to the Linksys Gigabit Switch. I will be connecting the Samsung P2550 to the Linksys via ethernet.

In addition to the Blue-Ray player, I will also be connecting my SONY Bravia to one of the ports, and my AppleTV to another one. There will be 3 units connected to the Linksys... possibly 4 if I decide to get the USB-to-Ethernet adapter for our Wii system.

I am hoping that all of these pieces in the chain will work together.

I know absolutely nothing about pinging things, disabling firewalls, gateways... none of that.

Once I get to wire it all up - I really *HOPE* I can lean on some of you for support if I begin to have *issues*. Thanks a lot.

- Scott

[Martin]

Scott:

The setup you have sounds like it will work right out of the box. The Linksys is a switch and as such, doesn't have a firewall - it just switches any inbound traffic to the relevant outbound port without processing it at all.

Here is how you can tell for sure if it will work. I am assuming that you have a computer attached to the network somewhere. I will give you instructions as though that computer is using Windows XP - you will have to alter the procedure if you have another operating system.

Open a Command Prompt Window by Start | Run type cmd into the box and click OK - a black window opens.

Type ipconfig and hit enter - you will see 3 pieces of information. The third should be the "Default Gateway" take the value from that third line and type

ping for example ping 192.168.0.1

If you see responses telling you how long it took, all is well; if you see "Ping timeout" you have a problem.

I hope that helps

[IanD]

I just bought the P2550 and had connectivity issues right out of the box. My network uses the 2Wire DSL modem/access point router that came with the SBC service. Although the player joined my network (IP address assigned, the router was aware of the player, and all internal computers could ping my default gateway) the player would not connect to the Samsung update servers. I placed the player in the router’s DMZ so it would receive all traffic over all ports but still it would not connect to the Samsung mother ship.

I worked around the firmware update issue by via the USB download/update and could then see the Netflix and Pandora options. Pandora configured and played right away but the Netflix activation process hung the system after two screens.

THE FIX: (for me) was in the advanced firewall settings of the 2Wire router to allow NetBios outbound traffic. (which is not the default setting – everything but)

Once this was set the player activated with Netflix without issues, my instant queue was available and played just fine.

(.
. u )
IanD