Problem with Netflix Streaming to Samsung BluRay Player

[Eric Phillips]

Hey, I just got a new Samsung BD-P1600 BluRay Player. I have set up Netflix streaming, but last night I was just using it for the second time to watch Paul Blart: Mall Cop, but it kept freezing in the middle of the movie. I had to rewind and fast forward to the spot I was at and it didn't to it again for that spot, but 5- 15 mins. later it did it again. What should i do to fix this problem... or is it just that certain movie? P.S. Can I have 2 BluRay players and stream to both on the same Netflix plan (8.99 a month one)? Thanks in advance! :-)

[J Derek]

or is it just that certain movie?
Paul Blart: Mall Cop. That would probably do it.


P.S. Can I have 2 BluRay players and stream to both on the same Netflix plan (8.99 a month one)?
You can have up to 6(I think) Netflix devices activated on one account.

BTW. I have the BD1250 HTiaB. Never had an issue.

[Eric Phillips]

What does BTW even stand for? :o)

[Sock Puppet]

By the Way ;-)

And keep in mind that if you have more then one device sharing the same internet connection, your quality might suffer.

P.S. There are many different things that could cause the behavior you describe. If it only happens with this movie, then it likely to be an encoding issue with the movie. If it happens will all the movies you watch, it could be related to your internet connection, whats happening (maybe someone is using the computer at the same time you are streaming and its interrupting the stream) maybe the router is acting up....

[Eric Phillips]

We have an Apple Airport Extreme connected to a Comcast Router with Powerboost... The network is 802.11 N. So I have a two Blu-ray players, one is set up with the streaming. So how do I set the other one up with streaming to using the LAN adapter? I was just wondering if that is possible.

P.S. I think it was just that one movie, it didn't do that to the others. :-)

[E Johnson]

I had same issue last night with my newly purchased BD-3600. Different movie. Interruptions could only be fixed by forwarding or rewinding. In every case it went back to the last spot that I had an "interruption." Did you find a solution or get feedback that sounded reasonable? No Internet connection issues for me and no other Internat usage during the movie. I can't find the what is "supposed" to happen if there is a legitimate interruption in the streaming. Is the movie supposed to stop and wait for the connection to reestablish and then continue or does it freeze until the user rewinds or fast forwards?

[Eric Phillips]

That was exactly my issue, what movie or TV show were you watching?

[E Johnson]

We were watching a movie called "The Boy in the Striped Pajamas." I do not think it has anything to with the movie, but instead something with the player. I won't know for sure until I watch another streaming video and/or find out the answer to my question re: what Samsung says should happen during an interruption to a streaming session. My guess is that the player should automatically pick up where you left off and not stop until the user initiates a button press on the remote.

[Gary Coyne]

I'm watching Hancock right now and we've had about 10 interruptions. This is a major pia.

This better get resolved and resolved soon.

[Gerald Turner]

I've had the same thing happen on several different streams. Each time I had an issue I had also changed the que order via the computer, BUT I had not logged off the Samsung Netflix software to pick up the changes. I haven't tested this but I never have an issue after I log back on and can see that the Samsung has picked up the new qued streams on it's list. Is anyone else changing their que and not restarting when they have this streaming interruptions?

[Gary Coyne]

That's not what happened to me. I had my cue, selected my movie out of that cue (3rd from first if I recall correctly), and started watching it. The first 45-50 minutes or so when just fine. But then things went to hell and the remaining 40-45 minutes had 13 interruptions.

I do wish someone from NetFlix would hop in here and explain what might be happening.

[Eric Phillips]

My problem hasn't happened since that one movie, but it sounds like Netflix needs to fix these issues quickly. Maybe there is come way to contact them?

[Gary Coyne]

I just looked: if you go into Netflix.com and scroll to the bottom of the page there is a "Contact" option. After you click on that there are three options: Customer Service is the top one and the 2nd option in there is "Problems Watching instantly." Click on that and report away.

It's not much but it's the best we seem to have. FWIW, I found it interesting that one of the options is "Unexpected pauses/frequent stops and starts."

So it seems they know about it, now let's hope they can do something about it.