I just purchased a brand new, never used, not refurbished, 100% brand spanking new laptop. This is my second day of having it. It uses Windows 7 Home Premium, has got 4 GB memory, a 500 GB hard drive which has virtually nothing on it & a video card that is in the 6000 series of cards that ATI Raedeon makes. --- I use Kaspersky PURE for my antivirus/firewall/etc. It's connected via wireless internet which is like one room away from where the laptop is sitting, so there's no issues there. I can watch YouTube & Hulu & etc just fine.. With no lag.
Speedtest.net says I have 11MBPS download & 65MBPS upload speed.
BandwidthPlace.com says I have 11.37 MBPS download & 64.1 KBPS upload speed.
My internet connection, video card & memory are not a problem. There is nothing else running on the computer, outside of my browser. I use Mozilla Firefox. I haven't tried watching movies in Internet Explorer or Google Chrome. I loathe IE. I haven't downloaded Chrome.
My processor is 1.65 ghz.. It's an AMD E-450..
I just installed the latest Adobe Flash player.
The only other things installed on the computer are a few games that I play. Perfect World, World of Warcraft & Dark Age of Camelot (yes, it's still around lol).
Any ideas what the problem could be?
The audio is fine & doesn't skip a beat. The video, however, is terrible. It's choppy & laggy & not even remotely keeping up with the audio. It's about a minute or so behind, actually!
Any ideas would be helpful! :) Thank you for your time!
i thought of that, that's why i did the speed tests. :) they ended up being just fine.
ISP throttling of Netflix?
I watched a movie perfectly fine last night on a laptop with a worse wireless signal, and worse specs than yours through Firefox.All I can figure is a driver or Silverlight isn't up to date which may be causing problems.Or, there might have been heavy networking usage (other devices connected etc) eating some of the bandwith.
Since you say this is a newish computer, have you ran defrag, windows update and all of that? Just because a computer is new, doesn't mean this stuff hasn't been done.
Without us having any sort of access to your computer, the best someone here can do is purely speculate.Have you tried a different movie at a different time of day, on the off chance it was just that movie being poor quality? You may also want to try calling Netflix Customer Service.
i haven't run a defrag.. i did do system updates. i believe it installed silverlight the first time i tried to watch a movie on netflix.. but i'll check that again, just to make sure. :)
when i tried to watch the movie, it was like... 2 in the morning (my time)--- right before i posted this thread.. so.. not a lot of usage going on lol. only 3 computers in the house & 2 of them are mine. :)
i haven't tried a different movie. i was watching a tv series & watched 11 episodes on my desktop just fine.. went to watch the 12th on my laptop & it starts the lagging. my desktop isn't as good as my laptop. it's got 2 gigs of memory, dual core (older dual core), the graphics card is a 1 gb nvidia 460 & it's got 2 hard drives. one's 300g & one's a 1tb... *shrug* i dunno what's up. lol
i'll do all the stuff suggested here, i'll call my ISP & netflix support. thanks for your suggestions. :) if anyone thinks of anything not listed, please let me know! i'll try that, too! lol
Just for giggles you may want to run Firefox Plugin Check and make sure everything is up to date in Firefox.
I got the problem fixed. The Netflix rep had me turn down the video settings. Something was hogging almost 100% of my CPU & so she had me lower the video settings. Still get pretty good video- fine for the laptop.. But am annoyed that I had to turn my video settings down, when my computer is capable of handling it. -_- Oh well. At least it works now. lol I guess that's the main thing, right? :)
Thank you guys for your help & for offering suggestions. I appreciate them very much. :)
Hello, I am having the same problem with my computer and finally gave up after having Netflix for months and then it just started lagging. I called Netflix and they told me to unplug my speakers????? Wow what is that going to do? Called my cable company and they had me change out the modem, but after all of this it still does not work. I tried it on my friends to see if it would work before getting it again and the same thing happens? Why has this just all of a sudden started and what can I do to fix it. I keep my computer clean, even did a factory restore to clean everything out. I am not sure who to contact or how this works it just came up when I asked a question in google and though I could get some help here. I use Internet Explorer have bought a brand new HP pavilion Laptop only 6 months old. I always disc cleanup and disc defrag..... Please someone help!
On 2 of my 6 computers, usb speakers cuts the speed of my computer by about 35%. It is due to a flaw in the motherboard design. As crazy as that sounds, it is a real thing. So if you didn't try unplugging your speakers, you should at least give it a try.
You may also want to try running it in a different browser, such as Chrome, to see if that is the problem.
I concur with Baff - USB speakers definitely use system resources and will slow down borderline (ie: normal) laptops. If you have a 1/8" or 5mm stereo jack and plug (you can get UBS to 5mm stereo plug adapters very cheap) and you have a "headphones out" plug on your computer you might try that. Your speakers would have to be self powered (ie: plug into a power supply) for that to work.
I did unplug my speakers and it still does it????? My computer is too low to not have speakers to hear Netflix.....
Do you have headphones/earbuds and a headphone jack on your laptop?
Also, use Firefox (it's free) instead of Internet Explorer (Chrome drains off your personal info if you are not very computer savvy.)