Hey all --
Is anyone else having difficulties signing into their other account? I have no problems getting into the main, but when I try to view my other queue, it kicks me back to a blank sign in page. It's done this consistently for the last two days.
I'm using Firefox. Any help would be appreciated.
Same thing just happened to me, Col. (You're talking about the sub-queues', right?)
No idea what's going on. Don't trust CS anymore.
Hope it works out.
I had to call CS to get to mine, also. He helped me sign in that night -- I had to do it directly on each profile, though. I guess they haven't fixed the "known bug/glitch" that is making it impossible to just pull down your profile(s) from the main account.
I've called customer service three times and the first two times they give me the "we're working on it" crap and the third time the rep actually gave me a "work around" (which I don't remember because I thought it was stupid). I told her that I appreciated the work around but I wanted it fixed so I didn't need it. Of course, it's not working, still!
I have been running into this problem for several weeks. I keep having to sign in under my main user name and then pick the option of going to a second user queue ... over and over ...
Sorry, let me correct my message. Now I can't get into my second queue at all, while I used to be able to get in and then got kicked out again fairly quickly. So whatever the bug is, it has gotten worse.
As of today 1/20/12 it still isn't fixed. You have to sign in directly to the account...I have called CS about 100 times and they still (as usual) dont seem to care.