Tech support confirms HD streaming problem with Orphanage

[Abouna]

Well here we are trying the new Tivo streaming feature. Picked the Orphanage as I had it in my queue for rental but thought why not try it since it's in HD.

53 minutes into it it sputters and stops. After about 30 seconds it resumes only it's dropped to 480p with no sound. I figured it was a buffering problem and the servers were probably getting hammered on the second day of Tivo streaming.

Called support and the had me unplug the TV (I know, this request was far fetched but I humored them, I knew it wasn't a handshake issue) which didn't work of course. They then put me on hold and tried it on their end, sure enough the exact same problem at the same point. They said they'd have to contact the studio for a new stream.

Oh well, at least they acknowledged it. Not the kind of movie you want to have to wait to see the rest of though!

I'm a new Netflix user of only about a month and I gotta say this is a fantastic company (hiccups aside).

[Ingulphus]

I had the same problem using the Roku box - except that it would never play after that moment (53 minutes - Geraldine Chaplin is walking towards the window), although it played on my PC with no problems. I was able to see the incremental frames if I fast-forwarded before the breaking point, but if I selected one - it went back to just before the break. "Eraserhead" does the same, after about 1 minute into the film. Netflix and Roku said they knew about "Eraserhead", but not "The Orphanage", and another user on the Roku HD beta forum reported a similar problem with "The King of Kong".

I agree about the frustration of having to stop halfway through "The Orphanage" - I wasn't that impressed with it when I saw it in its theatrical release, but the second viewing drew me deeper in to it, and I was so angry when the mood was irrevocably broken.