A Netflix Community

I just joined Netflix, primarily to watch movies on my laptop. It consistently freezes, giving me a message that speed has slowed down. Sometimes it will reset, but usually have to turn computer off and reboot to get connection.

I called Netflix customer service, and they indicated I have adequate memory, etc. on computer. It does not seem related to time of day, which appears to be problematic with some internet service providers.

I am using WIFI, using a router; desktop is connected directly into internet cable (Comcast). Desktop does not do this.

Seems to me it is a router problem, but no problems with any other use of laptop, including watching tv shows online at the tv station websites. Any suggestions?

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