Instant Watch Help Center

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Here's the place to ask technical questions that you may have. Hopefully others will have answers, or if not, at least have similar problems we can discuss and troubleshoot.

Website: http://www.netflix.com
Members: 53
Latest Activity: 1 hour ago

Disclaimers and other info.

This isn't Netflix Tech Support, but even if you can't email them, there are several ways to contact them:

Netflix Customer Service directly @ 877-638-3549 or 866-716-0414.

TTY 1-866-402-2619

Contact Netflix on Twitter @Netflixhelps.

Post your question on the Netflix Discussion Board on Facebook

This is a group for members to share their ideas and experiences but there are no guarantees so take any suggestions at your own risk.

We aren't claiming to have any answers and recommend that you contact support for your IW Device at the source (Roku, Mac, Microsoft, etc). The creator of this site and members of the group take no responsibility if your PS3 sizzles, bursts into flames and fries your hard drive or TV.

Has your question already been asked and answered? Please do a SEARCH before posting a new thread, that helps keep things a little more tidy.

Enjoy.

Discussion Forum

Network setup 1 Reply

new samsung bd 1250,comcast cable, belkin router, auto setup does not work, should I try to manually set ip, gateway and dns, or is there some trick to getting the auto setup to work?

Started by Tom. Last reply by Knaldskalle 1 hour ago.

home theater systems

I was thinking of getting the Samsung - 1000w 5.1 home theater, model # HT-BD03252 system does any one if this is good system or any bad reviews?

Started by David Channell 10 hours ago.

Problem streaming Netflix on PS3 - please help. 3 Replies

Recently I was watching the HD movie - 'Expelled: No Intelligence Allowed', on my PS3. Now I've never experienced any problems watching HD movies, via Netflix, on the PS3. However, while watching t...

Started by Zinacef. Last reply by Lester 21 hours ago.

PS3 streaming on slow link 4 Replies

I just got my PS3 disc and streaming seems to be working perfectly, well, almost. I am on a fairly slow link so obviously movies take a while to start, which I would't really mind if they buffered ...

Tagged: Mac, youtube, PC, silverlight, buffering

Started by Fernando Medina. Last reply by Fernando Medina Nov 24.

Yet another Mac based 'watch-instantly' problem 4 Replies

I originally posted this in the forums, but it was suggested I also post this here: Problem: Watch Instantly does not work. Can't get it to play in Safari or Firefox. The error message: "Our apol...

Started by Ben. Last reply by Spindaddydad Nov 23.

PS3 HD stream. 12 Replies

Well I recently got Netflix on my PS3 and so far I'm unhappy. PS3 is an HD console. My tv is an HDTV. My movies, however, are streaming in SD. Why aren't they in HD? Why am I paying 8.95 a month f...

Tagged: hd, not, netflix, ps3

Started by Game Locks. Last reply by I'm Not a Turnip Nov 22.

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Comment by Aces on November 22, 2009 at 11:59pm: This is from a post on Hacking Netflix:
Some users are reporting problems with Netflix streaming on the PS3, and NetflixHelps on Twitter is telling customers to make sure that 720p is selected in the PS3 settings. The menus on the PS3 can be confusing, so here are detailed instructions on how to make sure that 720p is set on the PS3:

1. Select "Settings."
2. Select "Display Settings."
3. Select "Video Output Settings."
4. Confirm your connection type.
5. Select "Custom" setting method.
6. Make sure that 720p is selected.

The resolution setting screen looks like this:

Here's the link to the post - PS3: Make Sure that 720p is Selected

Comment by MCWHAMMER on November 11, 2009 at 7:26pm: I am always quick to recommend @netflixhelps. Twitter may seem useless to uninformed people, but it's the greatest app on my computer. I can keep in contact with people just as easy as email, and for once, I get responses.

Netflix Helps is always quick to do just that. I applaud the guys who run that Twitter, because they probably have to respond to a lot of angry people in a days time. It's hard to always come across as polite within only 140 characters though.