Here's the place to ask technical questions that you may have. Hopefully others will have answers, or if not, at least have similar problems we can discuss and troubleshoot.
Latest Activity: 10 hours ago
This isn't Netflix Tech Support, but even if you can't email them, there are several ways to contact them:
Netflix Customer Service directly @ 877-638-3549 or 866-716-0414.
Contact Netflix on Twitter @Netflixhelps.
Post your question on the Netflix Discussion Board on Facebook
This is a group for members to share their ideas and experiences but there are no guarantees so take any suggestions at your own risk.
We aren't claiming to have any answers and recommend that you contact support for your IW Device at the source (Roku, Mac, Microsoft, etc). The creator of this site and members of the group take no responsibility if your PS3 sizzles, bursts into flames and fries your hard drive or TV.
Has your question already been asked and answered? Please do a SEARCH before posting a new thread, that helps keep things a little more tidy. There are almost 300 discussions in the group and therefore, clicking on tags within a discussion for related threads, may help you to find your answer.
Received a streaming error message and looking for help on how to fix it? Before you start a new thread, please take a look at the Error codes and solutions - List for links to threads with solutions to common errors. If the error is not listed, then please start a new thread.
Here's a link for all the threads that a solution has been found.
When starting a thread, please add helpful tags too. This helps others to find the answers that they're looking for. [If not sure what tags to add, then just leave it blank and one of the admins will do it.]
Thank you & enjoy!
I have streaming along with receiving movies by DVD. Some of the streaming movies are unwatchable because they just freeze.My Samsung player is fairly new and my cable service just updated.What is the reason for the freezing, and is it fixable?Thanks.Continue
Started by Chip. Last reply by Chip 10 hours ago.
OK, so I saw the post on freezing with Samsung BD players but thought this might be a bit different being a Sony TV. Don't want to hijack a post on my maiden flight :)Standard netflix streaming works great, HD stinks during prime time. Works fine after about 10:00 PM. HD streaming anytime before 10:00 PM will pause every 5 minutes or so while the stream downloads.I have a Sony Bravia XBR9 bought xmas 2009ATT Uverse internet speedtest.net clocks me at 5.9 down / 1.2 upThe TV is connected to my…Continue
Started by KenZ71. Last reply by koziwun Jan 8.
Since several weeks now we cannot connect via our devices to Netflix but via the laptop and pc no problem.. Any idea what is wrong ?customer service number where we live does not show. (Curaçao Caribbean) I cannot call Netflix. Continue
Started by Bones Dec 30, 2012.
Hello everyone! It has been a while since I last popped in here. How are you all doing?I'm currently on the HTC EVO 3D, and I'm noticing that the download of the front app takes precedence over the actual playing of a title. This, for me, is slowing down playback. Are you using the app on your phone and experiencing this issue too?Also, why do we need all those pictures necessary to be downloaded each time loading up the app?I brought this issue to a Netflix rep and he agreed with me that it is…Continue
Started by wowwee123 Nov 25, 2012.
Recently purchased a recently released wifi capable Sony BDP-S570 Blu-ray player, which has wifi and Netflix. I thought this would make our Roku redundant. But so far, Netflix playback is terrible. I have the latest firmware and my network and internet connections are very fast. And playback on the Roku always was and still is nearly flawless. The Sony will buffer and load endlessly and I'll switch to the same movie on the Roku and it will play fine. They are sitting right next to one…Continue
Started by Mig. Last reply by garne2t Sep 26, 2012.
Hello new to the forums, wondering if anyone else on a Sony device has had similar problems. I bought a Sony BDP-470 in 2010 which seems to always have streaming issues. Some times it's decent other times beyond frustrating to watch anything.After numerous calls and frustration some time last year, I was told there was an issue with the Sony back end server as this device goes to Sony first then Netflix.Starting a couple weeks ago, no mater what I stream it stops usually about 15 - 20 minutes…Continue
Started by Comfortablynumb. Last reply by Comfortablynumb Aug 8, 2012.
Hi Move Fans, this is my first post here.I've been watching Netflix.ca for about 19 months now on my Samsung Blu-Ray player. The quality and reliability has been really great. Content a bit lacking in Canada compared to U.S. of course, but there's enough to keep up interest, and if necessary I can always connect the laptop instead and watch Netflix.com if there's anything I really want to see from the U.S. site.But a few of the quirks in the Netflix client on the Samsung Blu-Ray player have…Continue
Started by TJames01. Last reply by seaguy Jul 21, 2012.
For those of you that don't know, autoFlix is an app that when installed, will autoPlay the next episode in a series when an episode finishes. I've been hard at work making autoFlix compatible with all computers and resolutions. Since I have a limited amount of machines to test on, I'd like to start a thread where users can post if autoFlix isn't working, then upload a screenshot of their Netflix screen(with the "Play next episode" button showing) with their resolution. You can also post if it…Continue
Started by JasonStallings. Last reply by JasonStallings Jun 25, 2012.
This may solve the Error Code 8352 and maybe other BLACK SCREEN problems. In my first blog I was still stumbling in the dark. Now at least I’m feeling my way around.It appears that the problem starts with an interruption stream of the movie that isn’t being cleared on the Netflix end. You are allowed six DEVICES to view movies on. If whatever it is that clears the stream doesn’t work right a new device is started. It could just be another instance of the same PC or other device. At any rate,…Continue
Started by Donald I. Last reply by FM Jun 20, 2012.
since a new Microsoft update, I am unable to watch anything on netflix. Every time i try it keeps going to a screen saying I need to meet the system requirements.This list includes:Windows XP with Service Pack 2, Vista or Windows 7Internet Explorer 6.0 or higher; or Firefox 3 or higher; or Chrome 7 or higher1.2 GHz processor512 MB RAMI personally use Xp service pack 2, latest Firefox and Chrome, 2.4 Ghz processor, and have 4.00 GB of ram. I pass all of the requirements and yet I still have no…Continue
Started by moniki. Last reply by Locutus Borg Jun 16, 2012.