Netflix Movie Fans

I have a Sony Blu Ray player BDP-N460 connected to my Pioneer receiver using an HDMI cable.  The player's audio settings are on the factory defaults and the firmware has been updated.  Access to the internet is through a hard wired connection.  When I use the Instant Watch feature, however, there is no sound on any title.  The video stream works fine as does the instant queue, but no sound.  The other streaming channels available through the Blu Ray player (Amazon on Demand, You Tube, etc) all have sound with no problem. I'm not sure how to fix this and would appreciate any suggestions.

Tags: bdp, bdp-n460, blu ray, sony

Views: 5109

Replies to This Discussion

I am having the exact same problem with the same Sony Blu Ray Player BDP-N460. Everything works great on it except the sound on the Neflix Watch Instantly. I have tried a number of movies, but all have the same issue, no sound. I called Sony and they had me reset to factory setting and setup the player again, but still the same result. I then called Netflix and the person I spoke to said that sometimes there is a problem decoding the sound if going through a receiver, and that I should connect directly to the TV, but what's the point of that if I have a home theater system. The odd thing is that I have a computer hooked up through the same receiver via HDMI and I can get sound on Netflix when running it through the computer and receiver.

I have the latest Sony Firmware installed. Anyone out there have any ideas???

Thanks!!
i have a BDP-N460 connected to a Pioneer Elite VSX-03TXH receiver connected to a Epson 6500UB projector. i had the same problem as well. spoke to both Sony and Netflix but no one had anything solid. i was told to unplug the HDMI cable between the receiver and Blue ray Player while the movie was running to try and reset the ports (some issue with HDMI security). This worked for a while until i had redid my cables then nothing. Tried the whole unplug/plug, factory reset etc.. nada. Ultimately i ended up changing my configurations for the projector and receiver. I connected my video directly to my projector (no HDMI) and sent the optical audio signal to my receiver. This worked great but wish i could avoid the multiple cables.
I'm not looking at the back panels, so this may be a stupid question but can you try an alternate audio connection - like S/PDIF - between the player and receiver to see what happens?
I also have the BPD-N460 and am able to listen to audio either through our Sony HDTV via the HDMI cable, or through our surround sound receiver via digital audio coax cable. Our receiver has only one digital audio input and I have two sources (DVR and BR player) but just used a good quality RCA splitter to allow both to be plugged in at once. The only drawback is that the Netflix streams are stereo only.
The answer is switch audio on Sony to PCM....all will work!
Thanks!! That did the trick. I now have sound on Netflix.
Got a solution for this problem. The issue apparently is related to how the Blue Ray player handles the audio encoding. If you change the HDMI audio setting on the player to PCM rather than Auto you will get audio. This should work for any receiver.
Thanks!! That did the trick. I now have sound on Netflix.
If you set to PCM, do you get DTS or DD for Bluray?
I cannot give you a definitive answer, as it is a function on your BD player and receiver. However, PCM will not stop you from receiving the high quality of sound (in general) it may have a slightly higher bitrate. Also, it supposedly is the more audiophilic selection. PCM is supposed to give you the best quality, however I have not heard the difference between the two (if there is is...very minor), and i use both. So...the answer to your question is, assuming your BD player (BDP-N460), receiver and anything in between are all compatible you may in fact get a richer experience. It does not hinder, and by no means an inferior protocol.

Additional artifacts...
.................quoted from lord_greatmane,


"PCM or more correctly LPCM (linear pulse code modulation) is an uncompressed audio format available only on Blu-ray (and HD-DVD) players that can supply up to 8 channel 24 bit 96 KHz audio.

Dolby Digital also includes many different sound formats the highest quality being compressed 5.1 channel 16 bit 48 KHz audio.

How much better it sounds to you is a question only you can answer. Telling you I can hear a huge difference means as much as saying I can't hear a difference at all. Audio is a subjective experience. I gave you the specs. You will have to decide for yourself if the difference is large enough for you to take it into consideration."
You will not be able to decode DTS-HD(most Blu Ray is going to this standard), 96/24, ect with PCM selected. If your AVR can not decode the more advanced audio just leave it on PCM. I can't tell the difference. You will also need at least 1.3 HDMI cables for DTS-HD.

DTS-HD is not compressed and is bit for bit to the master audio track.

The format supports a maximum of 192 kHz sampling frequency and 24-bit depth samples in 2 channels stereo mode, and 96 kHz/24bit resolution in multichannel mode with up to 8 channels.

DTS-HD is capable of virtually any amount of discrete channels (over 2000) but is limited by storage media.
All of this is great information. Now, why doesn't IE with Silverlight work? Firefox is great, but sometimes a bit slower.

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