Netflix Movie Fans

After suffering with the infamous Sony BD570 for nearly nine months, I decided to try the Roku XD as an alternative.

I will shortly return this unit to Amazon. In order to use it, I must give roku.com my name, address and CREDIT CARD.  Why?  Netflix has my credit card. Amazon has my credit card. I have no need to purchase anything from Roku, yet if I don't give them a credit card, the unit will not be activated.  Sony did not ask for a credit card, nor did Vizio, to activate their streaming.

I have had an attempted identity theft, and on another occasion my credit card number has been stolen. I'm therefore a little hesitant to give personal information to just anyone, especially someone who doesn't need it!  After I return this device, and before I buy the Apple TV box, I'll find out about their requirements.

The credit card requirement should be in the Roku product descriptions (Requirements:  TV, High Speed Internet, computer to set up your account, and you must give Roku your credit card!)  The only place I've read anything about this is in the roku.com discussion forum--where I should have read more before buying.  For me, this is a deal breaker.

 

Tags: roku

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Followup.  A support contact with Roku brought a phone call to assist.  The tech support person created an account for me without a credit card.  That is OK, except it should not be necessary.  Just make the credit card page optional and you eliminate the problem  Of course, it might mean cutting a few jobs in Bangalore...
It's a bad way of going about it, but people have apparently been complaining about having to enter cc info everytime they wanted to add a pay channel on the Roku. Collecting the cc info once and for all makes it easier, but they should have made it optional.

I personally am reluctant to create an account that provides personal information for anything that it is not necessary to have. Good examples of this are:

 

Forums who block their content from even being viewed unless you sign up but are aggregated in google and show up as results to searches.

Freeware, shareware, download/upload sites (similar to rapidshare); for just downloading stuff.

Blog sites, including news, commercial (company), and other blog site just to post comments.

I received my Roku 3 today.  I am returning it.  I am not about to give them my credit card, and I'm not going to deal with the hassle of calling them to register over the phone.

I'll wait for Fire TV version 2.

Roku sucks.

I've had a Roku for some years now. Quite happy with it and they don't have my cc info. A quick call to Roku solved the issue and it's less hassle than returning it. It took less than 5 minutes on the phone, vs. going to the post office.

You missed the point.  It's the fact that Roku requires a credit card by default, instead of the other way around.  And they make it even more difficult by requiring you to call in.  You should be able to opt out online.

UPS picks up every day from my office.  It's a snap to bring it in and drop it off at the mailroom.  No problem at all, and the principle of it makes it feel good to return it.

I'm pretty sure I addressed that very issue at the top of the thread three years ago. I didn't think it was necessary to repeat it, but for your convenience:

 they should have made it optional.

That's great!  As they say, if you won't stand for something you'll fall for anything. 

I started this thread THREE YEARS AGO, and since then I have added two more Roku units.  Since I already had a no-credit-card account, it has been easy enough.  Google Chromecast does not require a credit card, but then it also doesn't support Amazon, although it does have YouTube.  Controlling it with an iPhone or computer, though, is a big pain.  Roku is still the best option, if you can live with, or get out of, the credit card requirement.  I bought Rokus for my married daughters.  They set them up and entered credit cards without a second thought.

I always get a kick out the all the dummies who blindly hand over credit card info, social security numbers, etc., as you said - without a second thought!  :)

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