Solution to Silverlight Error Code 8352 (80% Probibilty)

[Donald I]

This may solve the Error Code 8352 and maybe other BLACK SCREEN problems. In my first blog I was still stumbling in the dark. Now at least I’m feeling my way around.

It appears that the problem starts with an interruption stream of the movie that isn’t being cleared on the Netflix end. You are allowed six DEVICES to view movies on. If whatever it is that clears the stream doesn’t work right a new device is started. It could just be another instance of the same PC or other device. At any rate, after you have six devices (maybe the same PC) with movies queued you WILL BLACK SCREEN.

It you are getting the 8352 error, or maybe some other black screen error, try this and let me know what happens:
1. Go to “Your Accounts and Help” (upper right hand corner of Netflix screen)
2. On the Accounts page, scroll down to “WATCHING INSTANTLY ON YOUR TV OR COMPUTER”
3. Click on “Manage Netflix ready devices and computers”. You will see something that looks like this. I only have one PC but it thinks I have two.

Device Activation Date Last Title Viewed Date of Last Use Deactivate
PCDevice ID number 02/16/10 My Name Is Bruce 02/19/10 Deactivate
PCDevice ID number 02/20/10 Walking with Dinosaurs: Allosaurus 02/23/10 Deactivate

4. Deactivate the ones you are not using.

I hope I am right and this the end of the problem.
Donald I

[Knaldskalle]

Thanks for posting this!

[wowwee123]

Please take a look at what I posted here, along with my comments/notes to your information. (NOTE: I posted my reply before I found that this thread was started.)

[Jump]

Receiving error code n8352. Was discovered that Immunet Protect 3.0 caused this error. Disabling program was not sufficient. Removal of program eliminated the the error and was able to again run Netflix player.

 

Internet Explorer 8.0

VISTA Home

[FM]

There are no devices showing when I click "Manage Devices". It only says "Activate or Deactivate".  I don't have Immunet either. Please help!  Netflix can't help much except to say 'delete the "is" folder in Silverlight' but it won't delete the folder.

[Jump]

A year ago, Netflix allowed you to remove the addresses of computers that have accessed the account. That feature hase been pared down to just the option you saw. Selecting Deactivate will remove all addresses of any computer that has used your account. As it indicates, after you use this feature you will have to log in again. You could try this if you want.

Was Netflix working before with out any problems?

What has changed since it working and now not?

Have you installed any Windows Updates (these can sometimes cause problems)

[FM]

I did try to deactivate the addresses. That did nothing.  Netflix never gave me a problem up until about a month ago. Been using it for at least a yr.  Haven't made any changes that I'm aware of, but yes I have installed Windows Updates whenever I'm prompted.  Why is it I cannot delete the "is" folder as the Netflix staffers keep saying to do?  When I try to delete that folder or the Silverlight folder itself, it says access denied (make sure disk is not full or right protected...). This is annoying. I just keep uninstalling/deleting silverlight folder/ reinstalling silverlight...just to get by for a few days before the error comes back.

[Jump]

Reason I asked about Windows Updates, is that I have personally seen issues after an automatic download and install. I now check all the updates before actually installing - no automatic installs.

You might try downloading REVO Uninstaller and using that program to uninstall SilverLite - if in fact it really is creating issues. Then go to MS and download a new clean copy of SilverLite.

Also, if you are using Vista or System 7, you will need to right click on errant folder and select Administrator Rights, when have problems deleting folders. I would try uninstll first.

 

[FM]

Okay thanks.