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Lost queue
22 Replies
I just switched back from streaming to DVD's and my queue was lost. I had over 100 film I researched for years in there. I called Netflix and they could not resolve it. I'm on mac running snow…Continue
Started this discussion. Last reply by thatboy Jan 26.
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NoGuru replied to atomx's discussion 'Lost queue'"I forgot - I had to do an online search. Crazy they are so inaccessible"
Spindaddydad replied to atomx's discussion 'Lost queue'"What e-mail address did you use to contact them?"
NoGuru replied to atomx's discussion 'Lost queue'"No success here. I e-mailed them but got a canned response back to the effect that they may respond but do not generally do so. And this is 4 months ago now. Netflix used to be a company with a very high customer satisfaction…"
Brayton Gray replied to atomx's discussion 'Lost queue'"The same thing happened to me. When I turned the DVD feature off, they promissed that my queue would be kept for a year. Now thwy say that they will "file a report"
If you havw any success, please let me know
brayton@uic.edu"
nightshade replied to atomx's discussion 'Lost queue'"according to netflix customer support
netflix had an upgrade which used a different program languge from the original and 1 in 10 people lost thier queue which is a BS excuse for not making a frigging snapshot of peoples queue.
i work on computer…"
Janes'_kid replied to atomx's discussion 'Lost queue'"I don't recall if I posted this or not. But for future reference, for backup, one can copy and paste the queue into Excel. It looks really ugly but all the links still work."
atomx replied to atomx's discussion 'Lost queue'"Well if you think you are being rude, then you probably are.
Also, if there is any drama as you infer, it may be because you are inserting your own biased indifference. I am simply very disappointed about losing something I deemed valuable. I just…"
atomx replied to atomx's discussion 'Lost queue'"Thanks, No Guru. Sorry to hear you experienced this too. I agree they should have someway of retrieving this information. At least if people read our posts, they can start to be more cautious and start making their own backups now.
"
NoGuru replied to atomx's discussion 'Lost queue'"Like atomx I lost my queue, under the same circumstances (temporarily switching to streaming only and then back). This was two weeks ago. I've been a member for 10 years and my queue had grown to 500 entries (the maximum). It…"
Pihk replied to atomx's discussion 'Lost queue'"I had over 100 film I researched for years
manually copying close to 200 titles
Do I hear 300? Who will bid 300?"
Spindaddydad replied to atomx's discussion 'Lost queue'"I think they got sued for storing user history and had to change the policy."
atomx replied to atomx's discussion 'Lost queue'"It's totally gone; has been for over a day now. Years worth of compiling films. Beware other Netflix fans. It's all a result of them reconfiguring and separating DVDs from streaming. Even the customer service rep said it has been an issue…"
Janes'_kid replied to atomx's discussion 'Lost queue'"Is your queue still missing? My queue went missing for a few minutes during the evening of Oct 17th. Later it was there again in its entirety.
"
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