I share your pain about this. There is a good lesson her. I put my netflix returns and sleeves in the same place each time, so that I don't mix them together. I think your chances of getting someone to care about your problem are nil. It is not as...
I've been trying to hold off on answering until I have a real live actual answer, but unfortunately I don't have one yet. We are looking into it. As soon as I know something I can provide an update.
I think Netflix will also (or at least they used to) charge you if you indicate that you are in fact responsible for the loss/damage/breakage of a disk, but I don't see that listed as an option when reporting a problem anymore.
Hey Kevin, is ther...
Hi Lisa,
Kevin from Netflix here. Give us a call and we can help you out.
The only time we charge for discs is if we didn't receive them following cancellation. So what that means is that for one reason or another, we didn't get your discs. We h...