Lately every item is initally delayed a day

[Teeb]

For the past few weeks, every time we return a movie it's shown as received and that another will be shipped out the same day - just like it always has - but then later in the day, it changes and says it won't ship until the next day. This is happening almost every time now.

For months, we had great service, with almost every return generating a same-day shipment, but that's no longer the case. This is contrary to the Netflix agreement, which states "Movies are usually sent out the same day your previous return was received..." To me, "usually" means the majority of the time -- and that's not what is happening.

I'd like to write to Netflix about it but they don't have an email address for customer service and I don't like trying to handle things like this by phone.

Anybody else have problems like this?

[Bill]

absolutely agree!
I was told I had a "bad luck" week.

I upgraded to 5-at-a-time and am receiving no more than when I was at 3-at-a-time.
Instead of 3 on the same day every 4 or 5 days, I see 1 on one day 2 on the next 2 on the next etc.

I did see that Netflix is experiencing trouble because of blockbuster competition and a future increase of $0.37 to $1.05 per shipping cost due to red envelope problems with Postal Services.

[justus]

Same here. It's not just now and then, it's every single movie now. By their own records, the movie they're shipping out to me today is to replace a movie they received May 7th. The 2 they're shipping out tomorrow replace May 9th's return. I'm not sure, but I think the lag time is actually getting worse. I'm so disappointed.

[~*~ Erin ~*~]

It may be throttling, which I DO believe exists. There are posts on DVDTalk forums especially about this with details and information backing it up. That could be your case.

[Evil Herbivore]

post office costs aren't going up -
that's a good thing:)

there is no T word, really i promise.
delays do happen, and wow, they are frustrating - but i listed a Ton of reasons why it could happen on NF end. i'd definately call CS if you're account is consistently being affected - could be something w/ your hub perhaps.
new hubs have some "growing pains" to get up to speed - so if you're going from old established hub to new, they're may be issues as the new crew gets fast like old crews and until they get all the super inventory other hubs do.
also the post office w/ a new hub sometimes still sends to old hub until they get their routes all fixed up.
NF loves their customers - call and see what is up w/ your acct - and if they can assist you.
it doesn't happen often,

[jeldobar]

yeah , i just started to get throttled again.... they don't like it when i send three back at a time!! strangely out of nowhere (or after my 10th rental that month) i send 3 back and they say they received 2 and 1 would be shipped from timbuktu the next day but would take 2 days and the other would be shipping the next day from my own sweet dist. center, then miraculously they received the 3rd disc that i sent with the others on the next day, and what do you know ....... tada.... that next movie will also have to wait and ship the next day from my local dist. center. Thus Netflix has successfully made it to where i did not get any of my movies all week and will not have time to return one before the weekend arrives!!!

But I still Love You Netflix........

[ewd76]

But I still Love You Netflix........

Apparently a love which will never die.

[jeldobar]

It's hard when they have the kind of selection that they have.

[BitPart]

It may be a process glitch or evolving nightmare. This is the 1st month in a year that my return to receive cycling is greater than 48-72hrs. It used to be morning mailbox would get next day receipt and by days end was shipping out. I hope it's a glitch because with my queue load this kind of slow down means you'll be throwing dirt on my box before I see everything ;-}

[spyke]

This page gives a good description of the shipping rules: http://www.netflix.com/TermsOfUse

In particular
In determining priority for shipping and inventory allocation, we may utilize many different factors, including the number and type of DVDs you rent through our service, the membership plan you select, as well as other uses of our service by you. For example, if all other factors are the same, we give priority to those members who receive the fewest DVDs through our service.

I have the four at a time plan. Often I watch them all over the weekend, return four on Monday, they get to netflix on Tuesday, which must be the busiest day of the week. So I fall into that high-DVD-count category and get bumped for the less frequent renter. I am not complaining, it seems like a fair policy if they cannot fill all the orders in a day.

[ewd76]

In determining priority for shipping and inventory allocation, we may utilize many different factors, including the number and type of DVDs you rent through our service, the membership plan you select, as well as other uses of our service by you. For example, if all other factors are the same, we give priority to those members who receive the fewest DVDs through our service.

So does that mean that frequent instant watching will speed you up, or slow you down?

[Arkweld]

which I can contradict. I'm on 2 Unlimited and return only two a week at most. Sometimes it's only one. The last two DVDs I've had have not shipped same day and neither are brand new releases. In fact in 6 months Ive never received a brand new release within a month.

[Larry]

Sounds like your being throttled. I used to get 8 movies out at a time but I cut it back to 3 and joined blockbusters movie pass.I can get over 60 movies a month if I want to for just over 30 bucks